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Ruckus ICX 7150-C12P does not power on

NorthKozar

This morning our ICX 7150-C12P switch went offline. We had no power outage or any other issues. No method gives it power, when plugging and unplugging, all LED lights blink amber and then nothing, it stays off. I’ve tried to reset and had the same result. I’ve tried a different power cord and same result. It seems to me that it is non-operational.

This device came with our Lennar built home. I’ve seen other posts about accessing command line but it isn’t even staying on. How am I supposed to resolve this so our home can have internet again?

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Vásquez_Fer

Hi @NorthKozar !

Hope you are doing well !

Yes , you are right this unit is totally dead based on the troubleshooting done.

This unit Should be RMA ( return merchandise authorization ) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

All comments

Yarenis

NorthKozar

Let me add the guide to gain access to the Switch, seems the unit may be stuck in boot mode, its no booting, if you cannot access to the Switch or while performing the software recovery there is an issue please share the results here.

Note:Please read the guides carefully before start the troubleshooting.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video)

https://www.youtube.com/watch?v=YXR4xhkw3q8

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Password Recovery on a Ruckus ICX(Tutorial video)

https://www.youtube.com/watch?v=XJS28DWbHM4

NorthKozar

I followed along with the steps very closely, but there is no connection because the device seems to not be powered. I can't access the console of the ICX 7150 at all. It is plugged into different outlets with the same results. The lights blink on when plugged in, then it goes dark. I get no response from the Putty application OR the MobaXterm, it stays a blank screen and has no ability for me to type the commands as shown in the troubleshooting guides.

Since it isn't able to connect to access it and it seems that the ICX 7150 has no power, I'm not able to perform the Software recovery.

What am I supposed to do next?

This is what it looks like when plugging in.

Vásquez_Fer

Hi @NorthKozar !

Hope you are doing well !

Yes , you are right this unit is totally dead based on the troubleshooting done.

This unit Should be RMA ( return merchandise authorization ) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

NorthKozar

Thank you, the RMA process has gone underway! Very happy to have this result, and that I will receive a replacement, thank you!

Vásquez_Fer

More than Happy to assist you on this ! Please use a PSU/ Power protector to avoid this in the feature.

Have a great week !

Best Regards

Fernando Vasquez

mgathuma

Hello

My Ruckus 7150 does not power on and will not let me run software recovery using Putty or the MobaXterm option. Please advise on the next step since I have lost all connectivity to all my POE equipment at the house.

Vásquez_Fer

Hi @mgathuma

Please create your own post to have smooth communication and provide the next step

Best Regards

Fernando Vasquez