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CX 7250-48P switch POE problem

unknown

Dear All,

Hope all find in good health.

One of my ICX 7250-48P switch is equipped with VOIP phone , POE is working great and stability .

Last 2 week ago Switch POE function is suddenly stop but all config and switch function is working as usual. i try to reload switch and inline power disable /enable but didn't work .

My question is ,

1- It Hardware error or software error . can we fix it ?

2- Why is this happening and how to check it .

3- Can i clear the config and use it on other functions that no need require POE (Data Switch)

4- How to clear the config as factory default .

Thanks ,

YZY

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Accepted answers

hashim_bharooc1

HI ye_zey,

The power supply is good:

Power supply 1 (AC - PoE) present, status ok

The POE Hardware looks good as well:

Device HW version : 0:V2R2 1:V2R2 2:V2R2 3:V2R2 4:V2R2 5:V2R2

The POE firmware for 8061 code is good as well:

Firmware
Version
----------------
01.8.8 Build 001

I think we will need further debug via a TAC case.

Please open a TAC case at link below:

https://support.ruckuswireless.com/contact-us

Hope this helps.

Thanks

Hashim

All comments

corey_costello

Sounds like the poe card has gone bad.

Can you do a "show inline power detail"

if it lists the version as 0.00, you need to RMA the device as it's a hardware failure.

unknown

@corey_costello

How to clear existing switch config .

corey_costello

erase startup config

boot system flash primary yes

hashim_bharooc1

Hi ye_zey,

Can you please paste the output of

show inline power detail

show inline power detail debug-info

show chassis

show version

We need to check if you have the right firmware. If not it might be a hardware issue.

Also if you have the poe power supply doing OK.

Thanks

Hashim

unknown

Hi @hashim_bharoocha ,

Please see below running config output . currently those switch have no device equip .

#Show Inline Power Detail

Power Supply Data On unit 1:
++++++++++++++++++
Power Supply Data:
++++++++++++++++++
Power Supply #1:
Max Curr: 13.7 Amps
Voltage: 54.0 Volts
Capacity: 740 Watts
PoePower: 740 Watts
power supply 2 is not present
power supply 3 is not present
POE Details Info. On Unit 1 :
General PoE Data:
+++++++++++++++++
Firmware
Version
----------------
01.8.8 Build 001
Hardware
Version
----------------
V2R2
Cumulative Port State Data:
+++++++++++++++++++++++++++
#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
23 25 0 48 0 23 0
Cumulative Port Power Data:
+++++++++++++++++++++++++++
#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 23 0.000 W 0.000 W

#Show inline power detail debug-info

sh inline power detail debug-info

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 13.7 Amps
Voltage: 54.0 Volts
Capacity: 740 Watts
PoePower: 740 Watts
power supply 2 is not present
power supply 3 is not present

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.8 Build 001

Hardware
Version
----------------
V2R2

Note: Number of PoE Devices:6. This number of LSBs should be zero
in devFaultMap, devTempOff,devTempAlarm

First System Status:
cpuStatus1 (fwDnldReq:0, errController:0), cpuStatus2(errMemory:0),
factoryDefault:0, genInternalErr:0, privateLabel:0, userByte:f3,
devFaultMap:c0, devTempOff: 0, devTempAlarm: 0, intReg:f0cc
Latest System Status:
cpuStatus1 (fwDnldReq:0, errController:0), cpuStatus2(errMemory:0),
factoryDefault:0, genInternalErr:0, privateLabel:0, userByte:0,
devFaultMap:0, devTempOff: 0, devTempAlarm: 0, intReg:f0cc

Device HW version : 0:V2R2 1:V2R2 2:V2R2 3:V2R2 4:V2R2 5:V2R2
Device Temperature(deg-C) : 0:40 1:40 2:42 3:40 4:38 5:37
Device VOP Test Status : 0:0 1:0 2:0 3:0 4:0 5:0

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
23 25 0 48 0 23 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 23 0.000 W 0.000 W

#Show Chassis

sh chassis
The stack unit 1 chassis info:
Power supply 1 (AC - PoE) present, status ok
Power supply 2 not present
Power supply 3 not present
Fan 1 ok, speed (auto): [[1]]<->2
Fan 2 ok, speed (auto): [[1]]<->2
Fan 3 ok, speed (auto): [[1]]<->2
Fan controlled temperature:
Rule 1/2 (MGMT THERMAL PLANE): 59.0 deg-C
Rule 2/2 (PoE THERMAL PLANE): 18.5 deg-C
Fan speed switching temperature thresholds:
Rule 1/2 (MGMT THERMAL PLANE):
Speed 1: NM<-----> 95 deg-C
Speed 2: 85<----->105 deg-C (shutdown)
Rule 2/2 (PoE THERMAL PLANE):
Speed 1: NM<-----> 41 deg-C
Speed 2: 34<----->105 deg-C (shutdown)
Fan 1 Air Flow Direction: Front to Back
Fan 2 Air Flow Direction: Front to Back
Fan 3 Air Flow Direction: Front to Back
Slot 1 Current Temperature: 59.5 deg-C (Sensor 1), 18.5 deg-C (Sensor 2)
Slot 2 Current Temperature: NA
Warning level.......: 100.0 deg-C
Shutdown level......: 105.0 deg-C
Boot Prom MAC : 78a6.e108.5278
Management MAC: 78a6.e108.5278

#Show Version

Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T215 (spz10110)
Compiled on Sun Jun 25 15:56:29 2017

HW: Stackable ICX7250-48-HPOE
==========================================================================
UNIT 1: SL 1: ICX7250-48P POE 48-port Management Module
Serial #:DUK3829N05L
License: BASE_SOFT_PACKAGE (LID: fwmINHOpFKn)
P-ASIC 0: type B344, rev 01 Chip BCM56344_A0
==========================================================================
UNIT 1: SL 2: ICX7250-SFP-Plus 8-port 80G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
2048 MB DRAM
STACKID 1 system uptime is 17 hour(s) 48 minute(s) 6 second(s)
The system started at 03:27:13 GMT+06:30 Thu Jul 08 2021