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ICX7150-C12 switch no connected devices

unknown

Rukus APs shows online and my switch showing disconnected. Unleashed system only supports ICX firmware version 08.0.90 or later. AND Failed to ping ICX 192.168.1.36. Suggest checking the network.

Windows laptop connecting to APs and working internet too but not in Iphone/MacBook or Smart TV. Can anyone experienced this issue and how to solve the issue.

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corey_costello

Can you reframe your question?

unknown

I have 3 APs, which are showing online. Internet is working from Windows laptop if I connect to any of APs but not on my iPhone/Ipad/Macbook and smart TV.

When I logged into unleashed portal then my switch showing as disconnected. The error showing

"Failed to ping ICX 192.168.1.36. Suggest checking the network."

Do you have any idea on this ?

corey_costello

DHCP scope full?

unknown

Where can I see that DHCP scope?

scott_kennedy

I'm currently experiencing the same problem

unknown

No guided and informed answer

unknown

I have been also experiencing the same problem for the past several months. The switch shows disconnected from the router yet the APs work. Internet is not stable through APs. Big headache. All answers I searched doesn't provide step by step solution for the general customer.

I want to update the switch through unleashed management portal. The update fails.

What is the best way to get help on this issue?

pramod_gujjar

Hi, I am also experiencing the same problem. Below is the screen shot, the switch is failing to register and is not available to reach unleashed network. Still the internet connection is working, but its very unstable.

Image_ images_messages_61a7a932d2da7a2afa793896_12e1eac204a040969b26da4de3be73ca_92709-51ba221c-bb6f-4d4a-bcaa-033384656a93-3107782.jpg

Image_ images_messages_61a7a932d2da7a2afa793896_bf0922fe48377e541151c138dfd08e8f_89605-c8e92110-88fe-4a8c-bf4f-bdf0104fa99c-227919373.jpg

BAT1610

Anyone figure out a solution to this?

BenBeck

Looking at the thread, this is too generic of an issue to give any kind of recovery steps. There's just too many variables. It needs to be looked at on a case-by-case basis. I would suggest opening a support case (see my sig).