Hi,
Ruckus ICX 7150-C12P is not workin. There is no power supply to controller and access points. It appears like the unit is dead. I am checking if my devices are covered under warranty for replacement.
Thank You
Vinay
Hi @VinayGudur
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
I hope this message finds you well.
We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.
To proceed, we kindly request that you follow the steps outlined below:
1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.
2. Capture both pictures and a video of the switch, focusing on the following:
- The status of the lights on the switch.
- The cord connected to the switch.
- The switch plugged into a working power outlet.
Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:
Kindly shoot a video similar to the EXAMPLE Video provided in the link.
In the video, please ensure to capture the following:
1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.
2. Simultaneously, display the light status on the switch.
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:
Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.
Thank you for your cooperation, patience, and understanding.
