Ruckus R550 Configuration issue

Question

Dear team,

I have Purchase new Ruckus R550 and i try to configure 1st i configure that put poe cable from poe switch to Ap POE Port and from that Same Poe Switch to my laptop and i put one from ip from the same ip segment of the ruckus that is 192.168.0.122 and gateway 192.168.0.1 but it was not pinging 192.168.0.1 the default ip after that i was tryint to connect its Configure.Me. it was asking password and i checked behind there is no SSID-Password Mention it was frusted with this AP that no able to ping on lan and dont know the default ssid password can u please help me in that

MariaC862 · Answer

Hi @ruckusabhimanyu

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your post will proceed to closure.

Thank you.

MariaC862 · Answer

Hi @ruckusabhimanyu

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

sanjay_kumar · Answer

Hi @ruckusabhimanyu

The AP will have a default IP 192.168.0.1, but if it is not pinging then it would have taken a different IP.

If the AP does not have any credentials in rear side of the AP, then you can try to reset the AP.

When a Ruckus Access Point's Configure.Me SSID asks for a password, the required password is typically the Serial Number (S/N) printed on the physical label of the access point. You can try this once.