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ICX-7150-C12P – RMA Request – Lennar Home

RoySts

Hello RUCKUS Lennar Home Community Support,

I am a Lennar homeowner and the RUCKUS ICX-7150-C12P switch installed in my home suddenly stopped working.

When I connect power, the LEDs briefly flash amber and then all LEDs turn off. The switch does not remain powered on and there is no network connectivity.

I have completed the following troubleshooting:

Confirmed the wall outlet is working with another device.
Tested the switch using the original power cable.
Tested the switch using a second known-good compatible power cable.
Disconnected all Ethernet cables and tested the switch with only AC power connected.
Performed the physical reset procedure multiple times, including holding RESET while applying power.
The behavior remains unchanged: brief amber LED flash followed by all LEDs turning off.

I initially opened a support/RMA case through the RUCKUS support portal, but I was advised that, as a Lennar homeowner, I need to post the request in this community for assistance with the replacement.

Based on the troubleshooting above, I am requesting approval for an RMA/replacement of the ICX-7150-C12P.

Please let me know if you need any additional information or documentation from me to proceed.

Thank you in advance.

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Comments

RoySts

This is the first time that I’m seeking support. Opened a case which was closed and indicated I should use this forum instead.

It’s been a couple for days with no answer. Frustrating to say the least, since the connectivity to my home decides and appliances has been unavailable for days now.

MariaC862

Hi @RoySts,

I apologize for our delayed response, currently our coverage is from Monday to Friday.

The results of the troubleshooting you have done suggest the unit is experiencing a power on failure. In these situations the unit is replaced.

To validate the failure and move on with next steps could you please share the following pictures:

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

RoySts

Thank you for your response.

I have taken photos and a video but I’m not able to upload them to the Google Drive you provided. How can I share the files with you?

Thank you in advance.

MariaC862

Thank you for the update, I sent you a direct message so you can share the pictures there.

MariaC862

Hi @RoySts

Greetings!
I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.
Please check and let me know if you have any questions.
Thank you once again for your patience.

Yarenis

Hi @RoySts

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the

RMA delivery, so that we may proceed further with resolving it.

Thank you.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Sgatjens

Hi @RoySts

Greetings!!!
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.
Thank you.

best regards,
RUCKUS Lennar Support