can connect new device

Question

my ruckus device Bouvier provides access to internet upstairs. it is not letting my new device connect (sonos).

it needs to be updated and reconfigured to allow access to internet for other devices. we are on day three now, and also we can access the portal we have no sign in or password and their is no password recovery. It is a Lennar home. please email at sharesecollier@comcast.net

imran.sanadi@commscope.com · Answer

Hi  @sharese

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Yarenis · Answer

Hi @sharese

Let me share the steps to recover the system:

1. Primary Lennar Support Hub

https://support.ruckuswireless.com/articles/000015149

2. Password Recovery & Access Issues

Default Admin Login Username/Password for RUCKUS ICX-7150-C12P Switches and Wi-Fi Access Points

/kb/articles/14-default-admin-login-username-password-for-ruckus-icx-7150-c12p-switches-and-wi-fi-access-points

3. Upgrade to the letes version 200.19

RUCKUS Unleashed Access Points Upgrade Process to the Recommended Firmware Version

/kb/articles/9-ruckus-unleashed-access-points-upgrade-process-to-the-recommended-firmware-version

4. Once the units have been recovered you can enable SONOS set up

Sonos connection recommendations and guidelines

https://support.ruckuswireless.com/articles/000006140

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support