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Ruckus ICX 7150-C12P not responding to internet and PoE

joeylewis11

I tried the factory reset and now its stuck with all the light flashing amber and the power is green. I tried the reset multiple time and I go the same results just flashing amber lights.

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Yarenis

Hi @joeylewis11

Greetings!!!

Thank you for sharing the information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, even after a factory reset

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran_ruckus

Hi @joeylewis11

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Yarenis

Hi @joeylewis11

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

joeylewis11

I still need to know if they are going to replace my switch?

joeylewis11

I still need to know if they are going to replace my switch?

Yarenis

Hi @joeylewis11

Greetings!!!

Thank you for sharing the information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, even after a factory reset

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Yarenis

Hi @joeylewis11

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Yarenis

Hi @joeylewis11

Greetings!

Thank you for the update! Closing the ticket now as the replacement units have arrived. If you need any further assistance in the future, please feel free to open a new ticket or reach out to us. Have a great day!