RUCKUS ICX 7150-C12P Unresponsive – Stuck in POST/Boot Loop (Blinking LEDs)

Question

Hello RUCKUS Team, I am a Lennar homeowner troubleshooting my ICX 7150-C12P switch, which has become completely unresponsive. Current Status & Symptoms:* LED Status: The PWR and SYST lights are continuously blinking, and the device is not passing network traffic. 
* Troubleshooting Attempted: I have attempted a physical factory wipe/pinhole reset more than 20 times by holding down the front-panel Reset button for over 10 seconds during power cycles. While the status LEDs flash amber during the pinhole attempt, the switch continuously reverts back to the blinking boot loop state afterward.
* Diagnosis: Because the hardware reset isn't clearing the fault after dozens of attempts, it appears the primary software image is corrupted or failing POST. The switch is stuck in a permanent boot loop and requires a clean firmware re-flash via the Boot Monitor (ICX7150-BOOT>)

Could a forum moderator please assist me with the necessary steps to force a recovery of the switch firmware, or let me know if this unit qualifies for an RMA replacement due to hardware failure? Thank you!

imran.sanadi@commscope.com · Answer

Hi  @Aprlcas65645

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Yarenis · Answer

HI @Aprlcas65645

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Yarenis · Answer

HI @Aprlcas65645

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and A hard reset did not help

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below

.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support