Ruckus ICX 7150-C12P not working

Question

The back of my Ruckus panel “SYST” light cycles through green and amber. It’s stuck in boot mode. I have tried the reset procedure several times and it doesn’t fix the problem. Some digging in ChatGPT said that it needs a firmware update but Ruckus doesn’t send technicians nor does it offer phone support. I’m not sure what to do. Does anyone know if this is under warranty? I bought my new Lennar house in 2019 and up until now things have worked.

imran.sanadi@commscope.com · Answer

Hi  @todd_l_nichols

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Yarenis · Answer

Hi @todd_l_nichols

If you follow up on the software recovery process, please share the failure logs you encounter during the process

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

todd_l_nichols · Answer

I tried your troubleshooting steps and they did not work. Please mail me a new system so I can install it. Thank you.