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Ruckus ICX 7150-C12P not working

todd_l_nichols

The back of my Ruckus panel “SYST” light cycles through green and amber. It’s stuck in boot mode. I have tried the reset procedure several times and it doesn’t fix the problem. Some digging in ChatGPT said that it needs a firmware update but Ruckus doesn’t send technicians nor does it offer phone support. I’m not sure what to do. Does anyone know if this is under warranty? I bought my new Lennar house in 2019 and up until now things have worked.

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MariaC862

Hi todd_l_nichols,

Thank you for posting, for the issue described I recommend trying these steps:

Fixing RUCKUS Switch with an Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs

Let me know how it goes and if you have any questions.

Imran_ruckus

Hi @todd_l_nichols

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

todd_l_nichols

I tried your troubleshooting steps and they did not work. Please mail me a new system so I can install it. Thank you.

Yarenis

Hi @todd_l_nichols

If you follow up on the software recovery process, please share the failure logs you encounter during the process

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Imran_ruckus

Hi @todd_l_nichols

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Yarenis

Hi @todd_l_nichols

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

todd_l_nichols

thank you for checking on this situation. Here is an update: I couldn’t fix the problem after trying all troubleshooting steps you provided. My work suffered for 2 weeks because I had no reliable internet and my phone hotspot did not have the bandwidth to support video calls. So I removed all ruckus materials (network layer switch box and all 3 WAPs) and replaced them with Netgear and UniFi systems. I have no problems now and good customer support who can come to my house if need be. Unfortunately, your company has the worst customer service I have ever seen and I have no idea how you are still in business with a community support forum business model. Nevertheless, I wish you the best. Regards, Todd Nichols

todd_l_nichols

Yarenis

Hi @todd_l_nichols

The contract support for Lennar home clients is limited to this forum; this is why on-site visits or call support are not allowed. If no further assistance is needed for the RUCKUS devices you have replaced, this conversation will be closed in the next 24 hours.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support