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Ruckus ICX-7150-C12P keeps power cycling off causing my APs to reset

eldmattd

My Ruckus ICX-7150-C12P keeps power cycling and causing my APs to reset. I've tried har-powering off the Switch and resetting. Neither has worked. I am connected directly to my modem now.

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todd_l_nichols

I am having the same problems. The back of my Ruckus panel “SYST” light cycles through green and amber. I think it is stuck in boot mode and needs firmware update. I don’t know how to do this.

J_L

I am having the same issue. It started on July 31st.

Thomasneffldo

To all I mine was the same thing and a few post helped.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-Switch-Rebooting-Constantly/m-p/72446

my biggest barrier that took awhile to solve was having to use a Mac to CLI into the switch once I got the right drivers installed etc it was pretty easy to follow the above directions.

This one for the booting issue going to the secondary.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-RUCKUS-ICX-7150-C12P-Switch-using-a-USB-flash/td-p/46781

this one to fix it so it would not happen again.

eldmattd

Update: I did not take any of the steps in the links above at this point yet. However, the Switch seems to be working correctly and not powering off. Did the issue correct itself? Should I still go ahead and perform the firmware upgrade in the links above?

Thomasneffldo

I would as its like a ticking time bomb.

Yarenis

Hi @eldmattd

Thank you for the information provided. Let me share a final step.

1. Gain Console access; please refer to the next guide:

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

2. Once you have access, please gather the following outputs:

show version

show flash

show chassis

show log

3. Factory reset the Switch from CLI

enable

erase system factory-default

4. If the issue persists, pleased share the logs of the failure

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Yarenis

Hi @J_L

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @ eldmattd

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Yarenis

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @ eldmattd

Thank you again for your understanding.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Yarenis

Hi @eldmattd

If the unit is running a version under 08095g, please upgrade to avoid the issue. Please refer to the next Guide:

/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

imran.sanadi@commscope.com

Hi @eldmattd

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support