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Failed PoE Power Delivery Layer

KDubYa

I am a Lennar homeowner with an ICX-7150-C12P switch that has a failed PoE power delivery layer. The switch boots to a solid green SYST light, but under any active network traffic/load, it immediately crashes into a solid orange/amber SYST light boot loop and drops all power to the connected ceiling access points and Ring doorbell. I have attempted multiple power-on pinhole factory resets, capacitor discharges, and port isolation tests. The hardware is unable to sustain a live load. I am requesting an RMA hardware replacement under the Lennar limited lifetime warranty program.

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Accepted answers

KDubYa

For some odd reason, after another hard reset and some instability for a couple of hours, the network has been stable for approximately a week. Feel free to close out the ticket.

All comments

todd_l_nichols

Has anyone from Ruckus replied to you about the hardware replacement? Also, when did you move into your Lennar home? I moved in in 2019. My ruckus is doing the same thing as yours. I did some research on ChatGPt and one potential fix is to do a firmware update. I’m not sure how this is done

KDubYa

No, no reply yet. However, I posted late on a Friday so figured Monday is realistic. Ours is a 2019 as well. I tried no less than 5 solutions (but not a firmware update) and got the same results with each, unfortunately.

eldmattd

2020 here with the same issue. However, the issue mysteriously solved itself this morning. No power failures yet. Same for you???

KDubYa

No still erratic behavior

Yarenis

Hi @KDubYa

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, even after a hard factory reset. Please try to gain console access; let me share the guide for it:

Establishing Console CLI Access on the RUCKUS ICX-7150-C12P Switch

/kb/articles/15-establishing-console-cli-access-on-the-ruckus-icx-7150-c12p-switch

Best regards,

RUCKUS | Lennar Home Community Support

Yarenis

Hi @todd_l_nichols

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @ KDubYa

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Yarenis

Hope you are doing well

As this case is raised by @ KDubYa

Thank you again for your understanding.

Best regards,

Yarenis

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @ KDubYa

Thank you again for your understanding.

Best regards,

Yarenis

Hope you are doing well

As this case is raised by @ KDubYa

Thank you again for your understanding.

Best regards,

Yarenis

Hi @KDubYa

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, even after a hard factory reset. Please try to gain console access; let me share the guide for it:

Establishing Console CLI Access on the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Acc...

Best regards,

RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @KDubYa

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

KDubYa

For some odd reason, after another hard reset and some instability for a couple of hours, the network has been stable for approximately a week. Feel free to close out the ticket.