How are multiple Lennar owners all having 7150 reboots this week?

Question

A few nights ago we starting having internet disconnects upstairs, I thought AT&T Fiber was having issues. Now I've discovered the flashing yellow light on my 7150 and that it keeps rebooting and the AP upstairs stops broadcasting. I was Googling, just looking for general ideas about what to do, when I came to realize I was reading posts on this forum that were all posted in the last day or two, all from other Lennar people, all who say their 7150s just starting rebooting and internet disconnecting. How is that possible? We all had hardware failures on the same day? There was no power outage or surge here. I don't even know if these other people posting are from my same Lennar neighborhood. As strange as this sudden problem already was, now I am truly confused seeing that it is happening to multiple people all on the same day. There has to be some explanation.

imran.sanadi@commscope.com · Answer

Hi  @Typo87

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Sgatjens · Answer

Hello @Typo87

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards, 
 
RUCKUS | Lennar Home Community Support

Sgatjens · Answer

Hello @Typo87

Could you please follow the steps provided on the following link:

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Once the unit is recovered, please upgrade it to the recommended for Lennar deployment, which is 08.0.95g (UFI):

/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Please let me know if the issue persists after that

RUCKUS | Lennar Home Community Support