This appears to be a BIGGER issue than any one home setup. Several people are experiencing the same issue and seeking assistance to remedy. Clearly, the factory reset we're being asked to perform is not helpful. Hopefully we'll see some useful guidance and support soon. Please help us out quickly, Ruckus Team. Thanks!
Hello @eeeenz24 Could you please follow the steps provided on the following link:/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps
Please let me know if the issue persists after that
RUCKUS | Lennar Home Community Support
Hello @JASPER84
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well
As this case is raised by @eeeenz24
To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support
Thank you again for your understanding.
Best regards,
I already tried all of this yesterday for the past 4 hours and none are working. Can I just please have a replacement since no technician is available.
I did all of this yesterday and it is still faulty.
The hardware won't even connect to my Windows laptop (Surface laptop). I did not see anything.
Hi
Greetings!!!
Thank you for sharing the requested information.
Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.
As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.
To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Seriously, looks like we're all having the same issue and no one I've seen has had success with following the reset instructions.
Greetings!
I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.
Please check and let me know if you have any questions.
Thank you once again for your patience.
Best regards, RUCKUS | Lennar Home Community Support
Hello @NorthJa Greetings!!!
Hello @JASPER84 Greetings!!!
Wait, how is this possible. We started having the same issue 2 nights ago. lennar home, 7150 in the basement, yellow light and dropping internet. I was here reading this post for ideas when I realized these are posts from the last day or two, also lennar people, with the exact same problem. I figured my Ruckus switch was just starting to fail. How can we all be having the same problem on the same day? We all suddenly need an RMA hardware replacement at exactly the same time? There has to be an explanation for this.
This seems like an issue resulting from some software update. Ruckus really needs to prioritize it and share a fix ASAP.
Hello @mfalam84
We have been investigating the posisble reason for multiple home owners reporting similar issues, everything points to recent power outages reported by many of the home owners.
Why is the device softwre affected?
Your ICX7150C12 switch should run software version 08.0.95g (UFI) if the device has an older version or Non (UFI) a power outage can cause the switch to boot from a different memory partition and make it work in "Router" mode this would block the switch forwaring you need for the setup to work correctly and may cause the device to reboot again after a few minutes, in a loop.
For this reason we recomend to make sure the recomended software is installed.
Here is a guide for you to follow to fix the software version issue:
Here are some steps to access the ICX7150 switch command line interface:https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...
Upgrade guide: How to upgrade RUCKUS ICX-7150-C12P from Non-Unified Forwarding Image (UFI) to a stable UFI version
Hope this helps resolve the issue.
David Chavarria, Technical Support Manager
Hi @eeeenz24
Please see the Important Announcement Below.
Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.
Thank you!
Best regards,Imran SanadiRUCKUS | Lennar Home Community Support
