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Need support - WiFi continually dropping

JASPER84

**ICX7150\-C12P / Ruckus APs repeatedly dropping Wi\-Fi multiple times per hour**

Hello Ruckus Support,

I am looking for assistance troubleshooting a recurring issue with my Lennar\-installed Ruckus home Wi\-Fi system\.

**System setup:**

- Spectrum internet service
- Spectrum Hitron EN\-2251 modem
- Linksys EA7500 router
- Ruckus ICX7150\-C12P switch in the Lennar network panel
- Two Ruckus ceiling\-mounted access points

The issue is that the Ruckus Wi\-Fi network repeatedly drops several times per hour\. During these events, Wi\-Fi devices disconnect completely and then reconnect after several minutes\.

I have confirmed the issue does not appear to be with the Spectrum modem or Linksys router:

- The Spectrum modem remains online\.
- The Linksys router remains powered and stable\.
- Wired Ethernet devices connected through the Linksys continue working during the Wi\-Fi outages \(for example, TV streaming and other wired devices\)\.
- The issue appears isolated to the Ruckus system\.

Observed behavior:

- Both Ruckus ceiling access points appear to be affected together\.
- The ICX7150\-C12P SYST light changes behavior during failures \(flashing yellow/orange or solid yellow/orange at times\) and then returns to green\.
- The access points recover after several minutes\.
- The issue continues to repeat throughout the day\.

Ring Alarm provides a useful record of the interruptions because it switches to cellular backup whenever the Wi\-Fi/internet connection drops\. Examples from today:

- 1:22 PM — Ring Alarm switched to cellular backup
- 1:26 PM — Connection restored
- 1:10 PM — Switched to cellular backup
- 1:14 PM — Connection restored
- 12:49 PM — Switched to cellular backup
- 12:54 PM — Connection restored
- 12:39 PM — Switched to cellular backup
- 12:43 PM — Connection restored
- 12:30 PM — Switched to cellular backup
- 12:35 PM — Connection restored

This pattern continues repeatedly throughout the day, with outages occurring several times per hour\.

Troubleshooting already completed:

- Multiple full power cycles of the Spectrum modem, Linksys router, and ICX7150\-C12P switch
- Proper startup sequencing \(modem → router → Ruckus switch\)
- ICX7150 recovery/reset procedure using the front reset button \(the system recovered afterward, but the issue returned\)

At this point, I would appreciate assistance determining whether this is:

- an ICX7150\-C12P hardware issue,
- a PoE issue affecting the access points,
- a firmware/software issue,
- or another known failure mode\.

Please let me know what logs, diagnostics, serial numbers, or additional information you need\. I would also appreciate guidance on whether this equipment may need replacement\.

Thank you for your help\.

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as1246

HI there,

Thank you for reaching out the RUCKUS Lennar home community.

I see you have Wi-Fi dropping issues with the RUCKUS equipment. The first troubleshooting step you can try is to factory reset the ICX switch. Here I include a link with the steps to do so. Please perform the steps and report back the outcome in case further assistance is needed. here's the link:

/kb/articles/11-process-for-performing-a-physical-factory-reset-hard-reset-on-the-ruckus-icx-7150-c12p-switch

Regards,

Arnoldo Sanabria

RUCKUS | Lennar Home Community Support

JASPER84

Hello,

I completed the ICX factory reset steps as instructed.

After the reset, the switch went through its startup process. Approximately 7–8 minutes after the reset, the access points came back online and I was able to reconnect to Wi-Fi.

The ICX switch continued through its startup process, and the status/system lights eventually returned to normal green with Ethernet activity returning.

However, the original Wi-Fi dropping issue has continued. After being back online for approximately 6–8 minutes, the Wi-Fi dropped again. My devices disconnected from Wi-Fi, and the wireless network was temporarily unavailable. After several minutes, the access points went through the startup sequence again and Wi-Fi returned.

The Spectrum modem and Linksys router continue to appear normal during these events, and wired devices connected through the network have continued to work.

Please let me know what additional troubleshooting steps you recommend.

Thank you.

as1246

Thank you so much for the update letting me know the outcome after performing the hard reset on the ICX7150 switch. Since the issue remains, we could take a deeper look at the switch to determine if there's a hardware issue with its power and PoE capabilities.

Are you able to access the command line interface of the ICX7150 switch? If so, please collect and share the following output:

skip

show version

show run

show inline power

show inline power detail

show chassis

show log

page

Regards,

Arnoldo Sanabria

RUCKUS | Lennar Home Community Support

JASPER84

Hello Arnoldo,

No, I’m not able to access the command line interface of the ICX7150 switch.

I was able to locate the switch on my network and access the web login page, but I’m not able to access the switch further or collect the requested CLI outputs.

This issue is continuing to cause frequent Wi-Fi interruptions and is significantly impacting my ability to work and run my business from my home office. I need to get this resolved as soon as possible. I have also reviewed the Lennar support discussions and have seen mulitple reports from other users experiencing the same Ruckus-related Wi-Fi cycling issues.

Please let me know the recommended next step and any information you can provide on the likely cause and path to resolution.

Thank you for your help.

as1246

Hi there,

Understood. If you have access to the web GUI, you can perform a software upgrade from it. This step will help us discard software-related problems. Let's install the 08095t version on the switch. Here's the link to download the 08095t firmware:

https://support.ruckuswireless.com/software/4763-ruckus-icx-fastiron-08-0-95t-ga-software-release-zip

If the switch currently has firmware 08,0.95 or below, please follow these instructions:

https://support.ruckuswireless.com/articles/000015158

If the switch has firmware above 08.0.95 (09.0.X or 10.0.X) please follow these instructions:

https://docs.vistancenetworks.com/bundle/fastiron-10010-webguide/page/GUID-C9834D2E-8B93-41E7-B61B-72C1D9158E06.html

Please report back to us with the results to further assist you with the problem.

Regards,

Arnoldo Sanabria

RUCKUS | Lennar Home Community Support

JASPER84

Please assist as soon as possible today; it's been several days and through the weekend. MAJOR interruption for my company, personal work, and family. Would appreciate support to remedy this today at the latest. Thank you.

JASPER84

I was able to figure out how to access the command line interface to check the output you requested.

Please advise. Thanks!

Here's what it shows:

ICX7150-C12-Switch> show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Primary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3816R0LF
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 50 minute(s) 27 second(s)
The system started at 00:24:49 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

ICX7150-C12-Switch>show run
Current configuration:
!
ver 08.0.80dT211
!
stack unit 1
module 1 icx7150-c12-poe-port-management-module
module 2 icx7150-2-copper-port-2g-module
module 3 icx7150-2-sfp-plus-port-20g-module
!
!
!
!
!
!
!
!
!
!
!
hostname ICX7150-C12-Switch dynamic
ip address 192.168.10.137 255.255.255.0 dynamic
ip dns domain-list socal.rr.com dynamic
ip dns server-address 192.168.10.1(dynamic)
ip default-gateway 192.168.10.1 dynamic
!
!
!
!
!
!
interface ethernet 1/3/1
speed-duplex 1000-full
!
interface ethernet 1/3/2
speed-duplex 1000-full
!
!
!
!
!
!
!
!
!
end
ICX7150-C12-Switch>show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 11 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 3300 15400 802.3af Class 3 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On On 3300 15400 802.3af Class 3 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 6600 30800

ICX7150-C12-Switch>show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.0 Build 002

Hardware
Version
----------------
V2R4

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 2 10 0 9 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 6.600 W 30.800 W

ICX7150-C12-Switch>show chassis
The stack unit 1 chassis info:

Power supply 1 (AC - PoE) present, status ok

Fanless model

Slot 1 Current Temperature: 66.0 deg-C (Sensor 1), 10.0 deg-C (Sensor 2), 53.5 deg-C (Sensor 3), 49.2 deg-C (Sensor 4)
Slot 2 Current Temperature: NA
Slot 3 Current Temperature: NA
Warning level.......: 100.0 deg-C
Shutdown level......: 109.0 deg-C
Boot Prom MAC : c0c5.2098.11eb
Management MAC: c0c5.2098.11eb
ICX7150-C12-Switch>show log
Syslog logging: enabled ( 0 messages dropped, 0 flushes, 0 overruns)
Buffer logging: level ACDMEINW, 70 messages logged
level code: A=alert C=critical D=debugging M=emergency E=error
I=informational N=notification W=warning

Static Log Buffer:
Jan 1 00:23:37:I:System: Stack unit 1 POE PS 1, Internal Power supply with 124000 mwatts capacity is up

Dynamic Log Buffer (4000 lines):
Jan 1 00:27:18:D:DHCPC: TFTP unable to download running-configuration
Jan 1 00:27:01:D:DHCPC: sending TFTP request for bootfile name brocade.cfg
Jan 1 00:26:43:D:DHCPC: sending TFTP request for bootfile name default.cfg
Jan 1 00:26:26:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switch.cfg
Jan 1 00:26:08:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2098.11eb.cfg
Jan 1 00:25:51:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2098.11eb-config.cfg
Jan 1 00:25:34:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2098.11eb-config.cfg
Jan 1 00:25:18:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2098.11eb-config.cfg
Jan 1 00:25:02:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2098.11eb-config.cfg
Jan 1 00:24:48:I:STP: VLAN 1 Port 1/1/5 STP State -> FORWARDING (FwdDlyExpiry)
Jan 1 00:24:47:I:STP: VLAN 1 Port 1/1/3 STP State -> FORWARDING (FwdDlyExpiry)
Jan 1 00:24:46:I:STP: VLAN 1 Port 1/1/5 STP State -> LEARNING (FwdDlyExpiry)
Jan 1 00:24:46:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2098.11eb-config.cfg
Jan 1 00:24:45:I:STP: VLAN 1 Port 1/1/3 STP State -> LEARNING (FwdDlyExpiry)
Jan 1 00:24:44:I:STP: VLAN 1 Port 1/1/5 STP State -> LISTENING (MakeFwding)
Jan 1 00:24:44:I:System: Interface ethernet 1/1/5, state up
Jan 1 00:24:43:I:STP: VLAN 1 Port 1/1/3 STP State -> LISTENING (MakeFwding)
Jan 1 00:24:43:I:System: Interface ethernet 1/1/3, state up
Jan 1 00:24:40:I:System: Interface ethernet 1/1/5, state down
Jan 1 00:24:40:I:STP: VLAN 1 Port 1/1/5 STP State -> DISABLED (PortDown)
Jan 1 00:24:40:I:STP: VLAN 1 Port 1/1/5 STP State -> FORWARDING (PortDown)
Jan 1 00:24:39:I:System: Interface ethernet 1/1/3, state down
Jan 1 00:24:39:I:STP: VLAN 1 Port 1/1/3 STP State -> DISABLED (PortDown)
Jan 1 00:24:39:I:STP: VLAN 1 Port 1/1/3 STP State -> FORWARDING (PortDown)
Jan 1 00:24:30:I:DHCPC: ICX7150-C12-Switch configured with ip-address 192.168.10.137; subnet mask 255.255.255.0
Jan 1 00:24:30:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2098.11eb-config.cfg
Jan 1 00:24:09:I:STP: VLAN 1 Port 1/1/1 Bridge TC Event (FwdDlyExpiry)
Jan 1 00:24:09:I:STP: VLAN 1 Port 1/1/1 STP State -> FORWARDING (FwdDlyExpiry)
Jan 1 00:24:07:I:STP: VLAN 1 Port 1/1/5 STP State -> FORWARDING (FwdDlyExpiry)
Jan 1 00:24:06:I:STP: VLAN 1 Port 1/1/3 STP State -> FORWARDING (FwdDlyExpiry)
Jan 1 00:24:05:I:STP: VLAN 1 Port 1/1/5 STP State -> LEARNING (FwdDlyExpiry)
Jan 1 00:24:04:I:STP: VLAN 1 Port 1/1/3 STP State -> LEARNING (FwdDlyExpiry)
Jan 1 00:24:02:I:STP: VLAN 1 Port 1/1/5 STP State -> LISTENING (MakeFwding)
Jan 1 00:24:02:I:System: Interface ethernet 1/1/5, state up
Jan 1 00:24:02:I:STP: VLAN 1 Port 1/1/3 STP State -> LISTENING (MakeFwding)
Jan 1 00:24:02:I:System: Interface ethernet 1/1/3, state up
Jan 1 00:23:56:I:System: PoE: Power enabled on port 1/1/5.
Jan 1 00:23:55:I:System: PoE: Power enabled on port 1/1/3.
Jan 1 00:23:54:I:STP: VLAN 1 Port 1/1/1 STP State -> LEARNING (FwdDlyExpiry)
Jan 1 00:23:52:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (MakeFwding)
Jan 1 00:23:52:I:System: Interface ethernet 1/1/1, state up
Jan 1 00:23:49:I:System: Interface ethernet 1/1/1, state down
Jan 1 00:23:49:I:STP: VLAN 1 Port 1/1/1 STP State -> DISABLED (PortDown)
Jan 1 00:23:49:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (PortDown)
Jan 1 00:23:48:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (MakeFwding)
Jan 1 00:23:48:I:System: Interface ethernet 1/1/1, state up
Jan 1 00:23:46:I:System: Interface ethernet 1/1/1, state down
Jan 1 00:23:46:I:STP: VLAN 1 Port 1/1/1 STP State -> DISABLED (PortDown)
Jan 1 00:23:46:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (PortDown)
Jan 1 00:23:45:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (MakeFwding)
Jan 1 00:23:45:I:System: Interface ethernet 1/1/1, state up
Jan 1 00:23:42:I:System: Interface ethernet 1/1/1, state down
Jan 1 00:23:42:I:STP: VLAN 1 Port 1/1/1 STP State -> DISABLED (PortDown)
Jan 1 00:23:42:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (PortDown)
Jan 1 00:23:42:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (MakeFwding)
Jan 1 00:23:42:I:System: Interface ethernet 1/1/1, state up
Jan 1 00:23:39:I:System: Interface ethernet 1/1/1, state down
Jan 1 00:23:39:I:STP: VLAN 1 Port 1/1/1 STP State -> DISABLED (PortDown)
Jan 1 00:23:39:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (PortDown)
Jan 1 00:23:38:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (MakeFwding)
Jan 1 00:23:38:I:System: Interface ethernet 1/1/1, state up
Jan 1 00:23:37:I:System: Stack unit 1 POE PS 1, Internal Power supply with 124000 mwatts capacity is up
Jan 1 00:23:36:I:System: Interface ethernet 1/1/1, state down
Jan 1 00:23:36:I:STP: VLAN 1 Port 1/1/1 STP State -> DISABLED (PortDown)
Jan 1 00:23:36:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (PortDown)
Jan 1 00:23:36:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (MakeFwding)
Jan 1 00:23:36:I:System: Interface ethernet 1/1/1, state up
Jan 1 00:23:34:I:PKI: Trustpoint DEVICE_TRUSTPNT: error: File not loaded, Manufacturing certificate expired.
Jan 1 00:23:32:I:System: Warm start
Jan 1 00:23:32:D:DHCPC: starting dhcp client service

as1246

Hi there,

Thank you for the output. It seems the switch runs an outdated firmware (08.0.80) and needs to be upgraded. Please follow the following steps tyo upgrade the switch:

/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Regards,

Arnoldo Sanabria

RUCKUS | Lennar Home Community Support

Yarenis

Hi @JASPER84

Thank you for the details provided. Please reach out if the issue persists post-upgrade.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @JASPER84

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support