nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Switch box is having issues

Jasmine

I have the ICX 7150 C12P switch. This and the 3 AP setup has been working for 4 years consistently. Yesterday it randomly started restarting constanty every 5-10 minutes. After some diagnosis, we found it was due to the switch. The switch’s lights all seem to flash yellow periodically, and the APs lose power at the same time. We have tried power cycling the switch, factory resetting the switch, and unplugging everything from the switch. The same issue still happens if it losing power after 5-10 minutes of working

Find more posts tagged with

Accepted answers

All comments

JASPER84

Same problem here as of Saturday evening

Rrabbat

Same. Just started too.

Sgatjens

Hello @Jasmine

Based on the information provided, it appears that you are encountering boot loop issues. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

A close-up of a router AI-generated content may be incorrect.
3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

A screenshot of a website AI-generated content may be incorrect.

Could you please check the following link and follow the steps there:
Fixing RUCKUS Switch with an Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs

If you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
RUCKUS | Lennar Home Community Support

Sgatjens

Hello @JASPER84

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Jasmine

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Sgatjens

Hello @Rrabbat
Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Jasmine

Thank you again for your understanding.

Best regards,

imran.sanadi@commscope.com

Hi @Jasmine

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Jasmine

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support