Hello @rpatra3011 Greetings!!!
Thank you for reaching out to the RUCKUS Community Forums.
Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?
Looking forward to your response.
Best regards,
The Ruckus switch has one of the light blinking orange hence the AP going offline frequently and WiFi connections drops it’s been close to two weeks the issue continues to happen. Please call me at my cell
Hello @rpatra3011 Apologies for the inconvenience. Effective November 2022, support for RUCKUS Support for Lennar Homes customers is provided exclusively through this Community Forum. Phone, email, and remote session support are no longer available.This is a public forum indexed by search engines, so please do not post any Personally Identifiable Information (PII) such as full names, phone numbers or addresses.
Could you please check the following link and follow the steps there? Fixing RUCKUS Switch with an Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APsIf the above steps did not resolve the issue, please try the following:Process for performing a physical factory reset (hard reset) on the RUCKUS ICX-7150-C12P SwitchBest regards, RUCKUS | Lennar Home Community Supportc.
Hi @rpatra3011
Thank you for the information you’ve provided. It seems the Switch has frozen during start-up. Could you try performing a full factory reset and let me know the results of the test? I’ll send you the guide.
/kb/articles/11-process-for-performing-a-physical-factory-reset-hard-reset-on-the-ruckus-icx-7150-c12p-switch
Best regards,Yarenis HernándezRUCKUS | Lennar Home Community Support
Please see the Important Announcement Below.
Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.
Thank you!
Best regards,Imran SanadiRUCKUS | Lennar Home Community Support
