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Lennar Owner - ICX7150-C12P failing PoE and dropping connection

Sac7119

Need a new replacement switched sent covered by lifetime warranty

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rpatra3011

Lennar Owner - I have similar issue..

rkdean

also a Lennar owner and having the same issue. I also work from home so very inconvenient to have connection dropped every few minutes.

Yarenis

Hi @Sac7119

I understand that the switch is dropping the Power over Ethernet (PoE) signal. Before proceeding with a unit replacement, we need to run a few diagnostic steps to determine whether this is a software or hardware issue.

Please follow the steps below to capture the necessary information:

1. Access the Switch: Log into the switch interface (via SSH or Console), let me add the guides for this.

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

Default Admin Login Username/Password for RUCKUS ICX-7150-C12P Switches and Wi-Fi Access Points

/kb/articles/14-default-admin-login-username-password-for-ruckus-icx-7150-c12p-switches-and-wi-fi-access-points

2. Gather System Logs: Once logged in, please run and share the output for the following commands:

show version

show flash

show chassis

show inline power

show inline power detail

show log

Once we review these output details, we can identify the root cause and determine the next best step for resolution.

Best regards,

RUCKUS | Lennar Home Community Support

Yarenis

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @ Sac7119

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

imran.sanadi@commscope.com

Hi @Sac7119

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

rpatra3011

Multiple Rebooting ICX switch didn’t help..

Sac7119

I have tried all of the above and checked all the access points… the main ruckus router box is failing. Internet drop every few minutes constantly now. I had to switch back to my Internet router because the ruckus box no longer works. I need a replacement ASAP based on my lifetime warranty.

Yarenis

Hi @rpatra3011

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @

Sac7119

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Yarenis

Hi @Sac7119

If you were able to gain CLI access, please share the next log of the failure. If the CLI access via console is not responding. Please share a picture of the status of the Switch.

show version

show flash

show log

show poe detail

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Sac7119

I can’t get into anything because the box doesn’t stay connected long enough for anything to be pulled up. I can not access the unleashed app or admin site because the signal drops too quickly.

Sac7119

I tried a cheaper PoE router to see if it would work and it does with the current ruckus access points. (No dropping of wifi) So again that tells me it is the main ruckus router box that is the problem.

Yarenis

Hi @Sac7119

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful since the unit is in a constant boot loop.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Sac7119

I went to the private message section and I don't see a message there or a way to send a message.

Thanks!

Sam

Yarenis

Hi @Sac7119

Let's share the screenshot and send the private message back

Sac7119

Nevermind, I figured it out

Sac7119

I sent a private message but haven’t received a reply, when should I expect a reply to the message?