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Updating my SSID with Ruckus

gautam

I have Ruckus ICX7150 -C12P switch with 2 access points in my home. I have recently upgraded my router and have a new SSID. The existing Ruckus switch seems to be working fine and is transmitting with my old SSID. I have no way of updating the SSID and request help in doing so.

Admin edit: Removed some information for security reasons

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imran.sanadi@commscope.com

Hi @gautam

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up SSID broadcasting from RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please note that replacing your ISP (Internet Service Provider) router does not change the existing SSID configured on your RUCKUS devices. Your RUCKUS Access Points will continue broadcasting the same wireless network (SSID) that was previously configured.

If you would like to create a new SSID or modify the existing one, please refer to the following RUCKUS Lennar Knowledge Base self-help article:

/kb/articles/13-guidelines-on-creating-a-wireless-lan-wlan-service-set-identifier-ssid-with-ruckus-unleashed

Please let me know how it goes or if you need any assistance while following the guide.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

gautam

Hi Imran,

This is what i get when i log in to the unleashed app. This was not the case before. I do not see any network details. I would appreciate your guidance on this. Am i in the right app.

imran.sanadi@commscope.com

Hi @gautam

Thank you for your response and the update.

Could you please let me know the current version of your RUCKUS Unleashed system?

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

gautam

This is the webapp and the latest mobile app that i downloaded shows the same the app prompts for option of - Typical/Gateway and either way Configure.Me does not show up in the wifi (as i am led to believe).

imran.sanadi@commscope.com

Hi @gautam

Thank you for the response.

We have to use the web Unleashed system on a web browser.

Could you please let me know the URL you are using to access Unleashed on a web browser?

Just to inform log in to your Unleashed system from a laptop web browser using either:

The Master Access Point’s IP address, or https://unleashed.ruckuswireless.com

Once logged in, please check the current firmware version and IP address of your Unleashed Access Points and share a screenshot of the dashboard.

Note: Make sure your laptop is connected to the RUCKUS device connected ISP network while attempting access.

If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in.

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

gautam

Hi Imran,

Thanks for your patience. I Finally succeeded with the IP address and logged in through the dashboard interface. Now if you could show me how to modify SSID. I would be very appreciative.

imran.sanadi@commscope.com

Hi @gautam

Greetings!

Thank you for the information you shared.

Please browse and login to your Unleashed account.

Select Wi-Fi Network>>Select your WLAN Network (SSID)>>Edit WLAN>>modify the name/password

(Please refer to the below screenshots)

A screenshot of a computer AI-generated content may be incorrect.

If you would like to create a new SSID, please refer to the following RUCKUS Lennar Knowledge Base self-help article:

/kb/articles/13-guidelines-on-creating-a-wireless-lan-wlan-service-set-identifier-ssid-with-ruckus-unleashed

Please let me know how it goes or if you need any assistance while following the steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @gautam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @gautam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support