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ICX7150-C12P Ports appear to be failing - RMA

Spike

I have an ICX7150-12CP with multiple ports that appear to be failing. I have a R510 that was plugged into port 1/1/12 and showing a connection speed of only 10Mbps. When the R510 was removed from ceiling and plugged directly into port 1/1/12 with a known good cable, connection speed would only show 10Mbps and would not connect. Switch was power cycled and same behavior. The R510 was moved to port 1/1/3 with same cable and the unit connected normally at 1Gbps. Configuration verified and no speed specific settings on the port. Please provide RMA of switch.

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pinky_ruckus

Hello @Spike ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that few of the ports on your RUCKUS Switch is not working.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Spike

SSH@ICX7150-C12 Switch#sh vers
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Aug 20 2024 at 08:17:30 labeled as SPS08095pb1
(31457280 bytes) from Primary SPS08095pb1.bin (UFI)
SW: Version 08.0.95pb1T211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3827R1BS
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
--More--, next page: Space, next line: Return key, quit: Control-c^C
SSH@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Aug 20 2024 at 08:17:30 labeled as SPS08095pb1
(31457280 bytes) from Primary SPS08095pb1.bin (UFI)
SW: Version 08.0.95pb1T211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3827R1BS
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 2 hour(s) 52 second(s)
The system started at 08:17:34 GMT+00 Tue Aug 20 2024

The system : started=cold start

SSH@ICX7150-C12 Switch# show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95pT211 (SPS08095pb1.bin)
Compressed Sec Code size = 31457280, Version:08.0.95pT211 (SPS08095pb1.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Code Flash Free Space = 1055817728
SSH@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 32400 mWatts.

Power Allocations: Requests Honored 15 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 3300 15400 2P-IEEE Class 3 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On On 3300 15400 2P-IEEE Class 3 3 n/a
1/1/6 On Non-PD 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On On 3500 30000 2P-IEEE Class 4 3 n/a
1/1/9 On On 3100 15400 2P-IEEE Class 3 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On On 3100 15400 2P-IEEE Class 3 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 16300 91600

SSH@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.8 Build 001

Hardware
Version
----------------
V2R4

Device HW version : 0:V2R4 1:V2R4
Device Temperature(deg-C) : 0:56 1:62
Device Status : 0:Good 1:Good

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 5 7 0 7 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 16.300 W 91.600 W

SSH@ICX7150-C12 Switch# show int
interfaces Port status
SSH@ICX7150-C12 Switch# show interfaces brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.20a9.964f
1/1/2 Down None None None None No 1 0 c0c5.20a9.9650
1/1/3 Up Forward Full 1G None No 1 0 c0c5.20a9.9651
1/1/4 Down None None None None No 1 0 c0c5.20a9.9652
1/1/5 Up Forward Full 1G None No 1 0 c0c5.20a9.9653
1/1/6 Up Forward Half 10M None No 1 0 c0c5.20a9.9654
1/1/7 Down None None None None No 1 0 c0c5.20a9.9655
1/1/8 Up Forward Full 100M None No 1 0 c0c5.20a9.9656
1/1/9 Up Forward Full 100M None No 1 0 c0c5.20a9.9657
1/1/10 Up Forward Full 100M None No 1 0 c0c5.20a9.9658
1/1/11 Up Forward Full 1G None No 1 0 c0c5.20a9.9659
1/1/12 Down None None None None No 1 0 c0c5.20a9.965a
1/2/1 Down None None None None No 1 0 c0c5.20a9.965c
1/2/2 Down None None None None No 1 0 c0c5.20a9.965d
1/3/1 Down None None None None No 1 0 c0c5.20a9.965e
1/3/2 Down None None None None No 1 0 c0c5.20a9.965f
mgmt1 Down None None None None No None 0 c0c5.20a9.964f

pinky_ruckus

Hello @Spike ,

Thank you for the response.

From the response shared, I see that some of the ports are showing as 10 or 100 Mbps and the Switch version is SPS08095pb1.

I would request you to please downgrade the Switch to the recommended stable version 08.0.95g for Lennar users.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to downgrade the switch to the recommended stable version(8095g)

/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Spike

Please see below. Problem started while at 8.0.9g, reverted to that version. R510 is plugged directly into port 1/1/12 with known good patch cable. You will see that it is still at 10Mbps.

SSH@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Primary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3827R1BS
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 38 minute(s) 40 second(s)
The system started at 11:50:06 GMT+00 Tue Aug 20 2024

The system : started=warm start reloaded=by "reload"

SSH@ICX7150-C12 Switch#sh flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1053372416
SSH@ICX7150-C12 Switch#sh inline power

Power Capacity: Total is 124000 mWatts. Current Free is 32400 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On On 3400 15400 2P-IEEE Class 3 3 n/a
1/1/6 On Non-PD 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On On 3400 30000 2P-IEEE Class 4 3 n/a
1/1/9 On On 3100 15400 2P-IEEE Class 3 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On On 3100 15400 2P-IEEE Class 3 3 n/a
1/1/12 On On 2900 15400 2P-IEEE Class 3 3 n/a
-----------------------------------------------------------------------------
Total 15900 91600

SSH@ICX7150-C12 Switch#sh inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.8 Build 004

Hardware
Version
----------------
V2R4

Device HW version : 0:V2R4 1:V2R4
Device Temperature(deg-C) : 0:54 1:60
Device Status : 0:Good 1:Good

Cumulative Port State Data:
+++++++++++++++++++++++++++

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 15.900 W 91.600 W

SSH@ICX7150-C12 Switch#sh int brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.20a9.964f
1/1/2 Down None None None None No 1 0 c0c5.20a9.9650
1/1/3 Down None None None None No 1 0 c0c5.20a9.9651
1/1/4 Down None None None None No 1 0 c0c5.20a9.9652
1/1/5 Up Forward Full 1G None No 1 0 c0c5.20a9.9653
1/1/6 Up Forward Half 10M None No 1 0 c0c5.20a9.9654
1/1/7 Down None None None None No 1 0 c0c5.20a9.9655
1/1/8 Up Forward Full 100M None No 1 0 c0c5.20a9.9656
1/1/9 Up Forward Full 100M None No 1 0 c0c5.20a9.9657
1/1/10 Up Forward Full 100M None No 1 0 c0c5.20a9.9658
1/1/11 Up Forward Full 1G None No 1 0 c0c5.20a9.9659
1/1/12 Up Forward Full 10M None No 1 0 c0c5.20a9.965a
1/2/1 Down None None None None No 1 0 c0c5.20a9.965c
1/2/2 Down None None None None No 1 0 c0c5.20a9.965d
1/3/1 Down None None None None No 1 0 c0c5.20a9.965e
1/3/2 Down None None None None No 1 0 c0c5.20a9.965f
mgmt1 Down None None None None No None 0 c0c5.20a9.964f