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Lennar Ruckus Wireless not stable and slow

roshanbhandary

Hi,

I have been having issues with my Ruckus Wireless and it continuously drops connection. Have one ruckus wireless switch with 2 access points. Sometimes the AP ends up turning "Yellow" and post reboot it turns "green". Sometimes it needs 2-3 restarts to get it in to green from yellow.

Currently both Access Points are showing green , but the Ruckus wireless POE has one port which is "Green" and the other one is "Yellow". I opened up the browser link to the ruckus portal and its shows the yellow port as "Up with Warnings". Please help as I work from home and the internet connection is not stable

Regards

Roshan Bhandary

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pinky_ruckus

Hello @roshanbhandary ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

1. For your convenience, please find the necessary resources below:

Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac
Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

roshanbhandary

I successfully upgraded the driver to 08095g and everything came up fine. Please consider this thread as closed.

Thanks

All comments

pinky_ruckus

Hello @roshanbhandary ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are experiencing slow speed and stability issues.

Before we can help, we need to check few configurations on the Switch and which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

roshanbhandary

Hi,

Please find output below

ICX-7150-C12P - http://192.168.254.74/Home

SSH@ICX7150-C12 Switch>enable

No password has been assigned yet...

SSH@ICX7150-C12 Switch#show version

UNIT 1: compiled on Sep 22 2019 at 23:54:26 labeled as SPS08090d

(28660224 bytes) from Primary SPS08090d.bin (UFI)

SW: Version 08.0.90dT211

Compressed Primary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module

Serial #:FEK3809S1MX

Software Package: BASE_SOFT_PACKAGE

Current License: 2X10GR

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 2 day(s) 20 hour(s) 6 minute(s) 19 second(s)

The system started at 00:06:21 GMT+00 Sat Jan 01 2000

The system : started=cold start

SSH@ICX7150-C12 Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)

Compressed Sec Code size = 32539748, Version:08.0.90dT213 (SPR08090d.bin)

Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Code Flash Free Space = 1131028480

SSH@ICX7150-C12 Switch#

Let me know the next steps.

pinky_ruckus

Hello @roshanbhandary ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

1. For your convenience, please find the necessary resources below:

Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac
Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

roshanbhandary

I successfully upgraded the driver to 08095g and everything came up fine. Please consider this thread as closed.

Thanks

pinky_ruckus

Hello,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and the Switch is upgraded to 08095g version.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

bhallak

Hello, I have similar issues and when I'm attempting to upgrade the Ap's the following message pops up: "Failed to fetch Versions"

roshanbhandary

Hello,

It worked for sometime post the upgrade, but again one of the switch port light has turned yellow can the internet speed is wonky.

It worked fine for some days and not back at the same issue. Please help

Regards

Roshan Bhandary