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My ruckus switch stuck with amber lighting after power fluctuations

rahulmandava

Recently there was multiple power outages back to back since then my ruckus switch isn’t working, it has power but sys label is stuck with amber light. None of my access points are powering up either since then. As I found here in the forum, I tried resetting many times by using reset button and simultaneously plugging the power, but it didn’t work. Now I learned it might failed to reboot and corrupted and I need to reinstall image or something of that nature. But I am unclear on how to do that by consoling from my laptop into switch? Or if the problem doesn’t require reinstalling image but something else? Any help here is greatly appreciated as I am stuck and switch isn’t working from last few weeks.

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imran.sanadi@commscope.com

Hi @rahulmandava

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode with Amber SYST LED.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If multiple physical hard resets do not resolve the issue, the next step is to perform the Software Recovery process.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for the complete recovery procedure:
/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Kindly let me know how it goes. If you encounter any difficulty or get stuck at any step during the Software Recovery process, I will be happy to assist you further.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @rahulmandava

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @rahulmandava

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

rahulmandava

Hi Imran, Sorry for the delayed response. Yes I did try the steps. But unfortunately after setting and saving new environment, when I test with ping I get timeout and not alive status. I disabled my windows firewall, reconnected usb between switch and laptop, but it still didn't work. Not sure what is wrong, could you please assist me to get pass this step? I used Type C to USB connector between switch and my laptop.

imran.sanadi@commscope.com

Hi @rahulmandava

Greetings!!!
Thank you for the response and the update.

Could you please share a picture showing the Software Recovery cable connections between the Switch and the laptop?

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

rahulmandava

Hi Imran, as I mentioned earlier I am using Type C to USB connector between switch and my laptop.

pinky_ruckus

Hello @rahulmandava ,

Thank you for the response.

I understand that you are still getting ping not alive error.

Could you please share the screenshot of the network adapter settings for us to proceed further?

Also, could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

rahulmandava

Hi Pinky, I was able to get the ping status alive now. However, when I perform the recovery I am getting file not found or no permission issue, but I did check that the path is correct in tftp, file has all the permission for all users in the laptop including system user. Could you please advise next step from here? Below are the images Capture 1.PNG

pinky_ruckus

test

pinky_ruckus

Hello @rahulmandava ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

rahulmandava

Hi Pinky, I just sent a private message with the requested information.