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PS5 sometimes doesn't get IP address when powering on

Cbaddy

Sometimes when I power on my PS5, it doesn't get an IP address and fails to connect to the Playstation Network. The PS5 is connected via ethernet (ethernet jack in the wall, that is wired to the ICX switch, that is connected to internet provided modem that does the DHCP). Other devices on my network that connect via the wireless R510 AP's are connected fine with valid IP address, so I don't think the issue is with the modem and DHCP. Any ideas as to what is causing this?

I have the standard ICX7150 and R510 setup. I updated my firmware after a power outage a few years ago. My current version is SPS08095k.bin.

I've noticed there are some newer releases of the firmware. Would any of those address random connectivity issues network?

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pinky_ruckus

Hello @Cbaddy ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing issues with your PS5 while its powered on and its not getting IP address.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Also please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @Cbaddy ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Cbaddy

Hi, I took a picture of my setup, but the issue I'm having is random. I have no good way of taking a picture of the switch in the state, since most of the time it's working fine. Randomly, I wont get an IP address...maybe 1 out of every 10 times. Is there something specific you are looking for?

It also seems to happen at certain times of the day. Like most nights around 9pm, we'll see some sort of hiccup in the internet connectivity (This is across multiple devices in the home at the same time).

pinky_ruckus

Hello @Cbaddy ,

Thank you for the response.

To assist you further, I would require few configurations from your Switch.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @Cbaddy ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @Cbaddy ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

lucilamorgan3

@Cbaddy wrote:
Sometimes when I power on my PS5, it doesn't get an IP address and fails to connect to the Playstation Network. The PS5 is connected via ethernet (ethernet jack in the wall, that is wired to the ICX switch, that is connected to internet provided modem that does the DHCP). Other devices on my network that connect via the wireless R510 AP's are connected fine with valid IP address, so I don't think the issue is with the modem and DHCP. Any ideas as to what is causing this?
I have the standard ICX7150 and R510 setup. I updated my firmware after a power outage a few years ago. My current version is SPS08095k.bin.
I've noticed there are some newer releases of the firmware. Would any of those address random connectivity issues network?

I’ve experienced similar behavior with a PS5 over Ethernet, and in my case it turned out to be a network-side issue rather than the console itself. Since your wireless devices are getting DHCP addresses normally, it’s worth checking the switch port, Ethernet cable, and link negotiation, and updating to the latest firmware is also a good idea because newer releases often include stability and connectivity improvements. If the issue persists after updating, I’d recommend reviewing the switch logs and testing the PS5 on a different port to help narrow down the cause.

Sgatjens

Hello

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.