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ruckus r510

I have power blinking slowly green, but no lights for the control downstairs, and no internet. the upstairs ruckus is working and has internet. All of these problems happened after the power outage I have cable, but not able to access the internet which is affecting my home service for my alarm system and outside television.

PS, why do I have to learn how to navigate this system if it's not working? Send a technician out, I'm not a cable installer, nor do I understand your language, to fix it myself.

Frustrated

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Hi @adbrooks0409 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage. .

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

The light is blinking next to orange cableupstairs wall unit connected to internetdownstairs wall unit not connected to internet

blinking light on this picture I caught the image when it was blinking.

Hello @adbrooks0409 ,

Thank you for the response.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot.

1. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

My internet still isn't working, and as you can see both of my ruckus systems have different lights showing on the unit. The unit downstairs, is not working not allowing me to have internet the TV is working but not allowing me to sign into a wireless connection.

Hello @adbrooks0409 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

well, this is very upsetting because its still not working and I wish someone can come out a look at the product it could be defective

Hello @adbrooks0409 ,

Thank you for the response.

Could you please confirm if you have performed factory reset on both the Access points?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Hello @adbrooks0409 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Hello @adbrooks0409 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Hi @adbrooks0409 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Thanks for responding I am a nurse working sometimes 16hrs shifts so I'm sorry if I'm not resonding promptly as this has been a problem for 2 months or so. As I stated I have reset the device etc and its not working and I would love to have this up and running

thank you

Hello @adbrooks0409 ,

Thank you for the response.

Before we can help, we need to check few configurations on the Switch.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

So this is to much for me to do I'm not sure if you guys understand I'm not computer savvy its not my job. I have a thousand things to do in my home and figuring out your system is not one of them. If you can't send someone out to do this I will have to find another solution. Why do you guys think we should troubleshoot the system? Its like me telling you how to set up and arterial line to monitor hemodynamics in the ICU. I'm a trauma nurse critical care not an IT specialist.

please give me a service technician that would come out a access the problem? I see this issue has been going on for years from the comments I'm viewing since 2023. The problem is Lennar should stop using your service if your company doesn't offer onsite technicians. Never mind I've looked at messages from before and it seems like your company isn't out to help when customers have problems. I'm going to hire someone to come out and hopefully see if I can change this system all together.

Hello @adbrooks0409 ,

Thank you for the response.

Really apologize for the inconvenience caused.

Please share a screenshot of the commands that we shared in the previous post.

We are always here to assist you in our best possible way.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please share the screenshot of the commands shared in the previous post.

If you face any difficulties in getting the screenshots, please update us and we will definitely check what best can be done to assist you .

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Hi @adbrooks0409 ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Hello @adbrooks0409 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

No, I don't need anything. I wish Lennar didn't sell your products in our homes. Your self-help forum isn't for everyone, and the problem is that you don't really care. Instead of sending numerous chats on how I can do it myself, why don't you guys fix the problem? But once we purchase the home, we've purchased this crap of a system. I call it crap because when someone purchase an item and it doesn't work insurance or no insurance a customer should have the choice to have a technician come out an access the problem.

When you're sick I don't tell you how to perform open heart surgery on yourself via a message board. Place a tourniquet 1/3 up your left arm near the cubitus, when inserting the needle make sure you don't hit the brachial artery because you can bleed to death. Feel for the basilic vein not the antecubital or cephalic vein. This sounds foreign to someone who doesn't know how to draw blood so why does your company feel the need to discuss IT language to a non-IT specialist. I am a critical care, trauma nurse as an occupation. When I have problems at work with my computer I call IT and if they can't fix over the phone they come down to help. I wish everyone on the board can fill the anger I'm feeling not having internet only on 1 section in my 3033sq ft home.

But when I replace your unit I will get back on the forum and inform other customers to change the system

Hi @adbrooks0409 ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Hello @adbrooks0409 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Hello @adbrooks0409 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Hi @adbrooks0409 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

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