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ICX7150-48PF-2X10G internal h/w fault

Elnoor

We are currently facing an issue with our ICX7150-48P switch, where several ports are showing a PoE fault status. Below are the details:

Issue Summary:
Some ports display “internal h/w fault” under PoE status, while others are functioning normally

Kindly advise whether this issue can be fixed through configuration or firmware update,

or if an RMA replacement is required.

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Chandini

Hi Elnoor

Thank you for reaching us

Could you please share the current software version running on the switch, along with the output of the command "show poe detail" ?

Thank you

Elnoor

hi Chandini

good day

show version:-

Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Jun 9 2023 at 06:14:36 labeled as SPS08095k
(31457280 bytes) from Primary SPS08095k.bin (UFI)
SW: Version 08.0.95kT211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-48-POEF
==========================================================================
UNIT 1: SL 1: ICX7150-48PF-2X10G_2X1G POE 48-port Management Module
Serial #:FEE3212V0B0
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-4X10GF 4-port 40G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 3 hour(s) 3 minute(s) 27 second(s)
The system started at 06:14:37 GMT+00 Fri Jun 09 2023

The system : started=cold start
My stack unit ID = 1, bootup role = active

---------------------------------------------------------------------------------------------------

#show poe detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 13.7 Amps
Voltage: 54.0 Volts
Capacity: 740 Watts
PoePower: 740 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.2.4 Build 002

Hardware
Version
----------------
UNKNOWN

Device HW version : 0:V2R4 1:V2R4 2:V2R4 3:V2R4 4:UNKNOWN 5:V2R4
Device Temperature(deg-C) : 0:39 1:40 2:42 3:44 4:n/a 5:42
Device Status : 0:Good 1:Good 2:Good 3:Good 4:Failed 5:Good

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
48 0 19 29 0 29 8

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 48 74.300 W 292.600 W

Elnoor

hi Chandini

good day

Chandini

Hi Elnoor

Acknowledged, and thank you for sharing the details. Please proceed to log a case with us and request an RMA for the device.

In the meantime, you may test the device using version 8095s and verify if "show poe detail" output remains the same.

Thank you

SprunkiRetake

@ Sprunki Retake I’ve run into that same issue on an ICX7150-48P before — a few ports kept showing “internal h/w fault” even after a reboot. In my case, disabling and re-enabling PoE on those specific ports temporarily fixed it, but a full firmware reflash ended up solving it completely. Definitely worth checking if the hardware is overheating or if there’s a known bug in your current firmware version.