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Error Message "You are not connected to Unleached network. Go to settings" Fix Request

jmleon12

Similar posts to this error ("You are not connected to Unleached network. Go to settings") did not solve my issue. Hence, reposting. The error is received from my iPhone 16 (IOS version 18.5). When I go to settings, as instructed, there's no option to get me to the Ruckus wireless.

I also cannot even reach the Master AP at https://unleashed.ruckuswireless.com/
...as suggested by an earlier post to see AP versions.

Appreciate the support.

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imran.sanadi@commscope.com

Hi @jmleon12

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with logging in to the RUCKUS Unleashed mobile application.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To assist you with your RUCKUS Access Points, please provide the following details:

Log in to your Unleashed system from a laptop web browser using either:

The Master Access Point’s IP address, or

https://unleashed.ruckuswireless.com

Once logged in, please check the current firmware version of your Unleashed Access Points and share a screenshot of the dashboard.

Note: Make sure your laptop is connected to the RUCKUS Wi-Fi network or to the Internet to which the RUCKUS Switch is connected while attempting access.

As you're unable to log in via the above link, and if you do not know the IP address of your Access Point, please refer to the following guide to locate it:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and share the requested information.

With this information, we’ll be able to assist you further.

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

jmleon12

Ok, here is the screenshot for one of the AP's. They all are under the same version: 200.10.10.5.229.

Let me know what would be the next steps.

Thank you.

imran.sanadi@commscope.com

Hi @jmleon12

Greetings!!!

Thank you for the response and the update.

I see your Unleashed system is on an older version. I suggest you upgrade the same.

Please follow the process below.

1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the mentioned RUCKUS Lennar Knowledge Base self-help article.

/kb/articles/9-ruckus-unleashed-access-points-upgrade-process-to-the-recommended-firmware-version

2. After upgrading all Access Points, uninstall the current Unleashed application on your mobile device and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

jmleon12

Ok, Unleash system says to upgrade to version 200.10.10.5.246 but the downloaded is version 200.15.6.12.304. Is this ok to upgrade anyway?