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R510 AP Solid Red Light Won't Boot

InlineSix24

R510 AP one of two is not working. PWR light on the front panel stays red after power cycling. Unleashed app shows the AP as offline. I have unplugged the POE and plugged it back in with no change. I have also tried holding the reset button for 45 seconds using a paper clip - PWR light continued to persist as red. I removed the AP and tried a different Ethernet cable along with 12V adaptor with no success. The second R510 is connected and working.

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Authentication Server

R510

Red LED

Solution Proposed warranty

EAP

Accepted answers

imran.sanadi@commscope.com

Hi @InlineSix24

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting performed, you have confirmed that after resetting the Access Point and verifying all connectivity and cable connections, the issue still persists with the Red PWR LED. Additionally, this is the only Access Point that is not functioning, with no power observed even after testing with an external power adapter; the behavior remains unchanged.

As a result, this Access Point (AP) unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

All comments

imran.sanadi@commscope.com

Hi @InlineSix24

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS R510 Access Point with the Red PWR LED.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We kindly request that you connect your RUCKUS R510 Access Point (AP) one by one to a functional power outlet and share both pictures and a single video showcasing the light status, the 12 VDC External power adapter connected to the AP, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the RUCKUS Access Point being connected to a working outlet.

2. Simultaneously, display the light status on the Access Point.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

InlineSix24

Thanks Imran and please see the video @ https://drive.google.com/file/d/1pfX6NhW69HV_PAy9pqI4FZk3l-IwhHJu/view?usp=sharing

As mentioned, the reset button being held in does not change the symptom and the red power light stays solidly illuminated without proceeding to the normal boot process.

imran.sanadi@commscope.com

Hi @InlineSix24

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

As a result, this Access Point (AP) unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support