My secondary Ruckus R510 AP has a solid redlight and it will not hard reset, the unleashed network only detects one AP. What can I do?
Hello @kayakrd20 ,
Greetings!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your Ruckus R510 AP is having solid red light and unable to perform a hard reset.
Could you please try connecting the affected Access Point to an external power 12 VDC adapter and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.
Once connected try to perform the factory reset of the Access Point as described in the below guide.
Physical Factory Reset of RUCKUS Access Point:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056
Please check the Access Point following the above process and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
HI @pinky_ruckus
tried doing that but it didn’t work
Thank you for the response.
From the response you shared, I understand that the Access point is still showing red light even after connecting to an external power 12 VDC adapter.
We kindly request that you connect your RUCKUS R510 Access Point (AP) one by one to a functional power outlet and share both pictures and a single video showcasing the light status, the 12 VDC External power adapter connected to the AP, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.
For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)
Kindly shoot a video similar to the EXAMPLE Video provided in the link.
In the video, please ensure to capture the following:
1. Show the plug of the RUCKUS Access Point being connected to a working outlet.
2. Simultaneously, display the light status on the Access Point.
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
If you have any questions or need further clarification, please don't hesitate to reach out.
Thank you once again for your patience and cooperation.
Regards,
RUCKUS Lennar Home Community
I have uploaded the pictures and video, let me know if you need anything
Hi @kayakrd20 ,
Thank you for sharing the requested PICTURES and a VIDEO.
Based on the troubleshooting done, your RUCKUS R510 AP is not powering up even after connecting it to working power outlet, and when plugged in, gives solid red light. However, the failure persists. This AP unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
