ICX7150-C12P Steady amber lights. Cannot reset, cannot connect via Serial COM...HELP!

Question

Evidently I had a power event the other day. My ICX 7150 C12P has all amber lights. Not flashing or blinking, Just steady on amber. I have tried hard reset with power cycle, and not any luck getting it to reset. Tried 15-20 times earlier as I saw it in another post. Tried to connect with a serial cable and PuTTY, but only get a blank screen with a curser. From what I have seen it looks like I should get a prompt of at least the model.

I am wondering if it is shot and need to get an RMA? I opened up a case file, but then was told that they don't support Lennar customers any longer over email or phone and have to go through the community support system first. Any suggestions?

imran.sanadi@commscope.com · Answer

Hi @christaylor1984

Thank you for sharing the detailed information.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode and you tried the recommended troubleshooting steps with no luck in getting it fixed.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck in boot mode. You have followed the recommended troubleshooting steps, such as resetting with a paper clip and performing a Software Recovery. However, the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL), and paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the picture below, copy the link and share it via chat from the link provided:

The link below is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

christaylor1984 · Answer

5pm interconnection5:16pm rebooted and still no COM communication
5:16pm rebooted and still no COM communication5:01PM PuTTY COM Connection
5:15pm with power disconnected5:01PM PuTTY COM ConnectionAfter the 5:16 picture I left the computer connected to the switch and the COM session open. It never changed on the screen.

imran.sanadi@commscope.com · Answer

Hi @christaylor1984

Greetings!

Thank you for your response and the update.

When the PuTTY screen for COM5 appears blank, please allow a few minutes to see if any output is displayed. If nothing appears, try power cycling the switch by turning it off and on from the power outlet, keeping the PuTTY COM5 session open during this process. Then, check again for any output.

Additionally, could you please share a photo showing the cable connections between the switch and your laptop?

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support