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Can't Access Switch

jharr11

While attempting some troubleshooting with my internet I turned off the WLAN, so now I cannot use the app. I tried logging in to the switch using the IP address and none of the default passwords that Lennar uses worked.

I have attempted several times to reset the switch by unplugging it, holding the reset button and plugging it back in. The last time I did it the amber lights flashed for at least 10 minutes but I'm still not able to login. None of the default login information has worked for me.

-John

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pinky_ruckus

Hello @jharr11 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to login to the app using the default passwords.

Also, you have tried to reset the Switch by holding the reset button.

Could you please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

jharr11

Just holding down the reset button while the switch is on does nothing.

I just reset it again doing the power cycle and the amber lights have been flashing for over 20 minutes. What should I do?

jharr11

I pressed the mode button and now the lights look normal, but I still cannot login.

pinky_ruckus

Hello @jharr11 ,

Thank you for sharing the response and the pictures.

Before we can help, we need to check few configurations on the Switch.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

2) Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

jharr11

Is CLI the only way in? I ask because this is a work computer and I can't install software on it.

As I said earlier, I know the IP, I just don't know the login info.