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Ruckus AP wifi visible but cannot connect to Internet need help please

HialeahGomez

Imran hope all is well, was wondering if you can guide me or help me with my Ruckus APs, My network provider is ATT and the Internet from the router Wi-Fi/Ethernet works well, cable from router to Ruckus switch is good as well, I see the AP Internet appear on my devices but I can't even connect to it, I don't even get the "connected without Internet" either. Reset both the power to my ATT network router and Ruckus switch and nothing. I see different lights turned on my 2 devices on the ceiling of the first and second floors.

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imran.sanadi@commscope.com

Hi @HialeahGomez

Thank you for the response and the detailed information.

Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

All comments

imran.sanadi@commscope.com

Hi @HialeahGomez

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are unable to connect to the Internet via RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As per your explanation and the pictures, your devices seem in a normal state.

Could you please verify Internet connectivity via the RUCKUS ICX-7150-C12P Switch using an Ethernet cable connected to any 1 in-12 ports and the Switch and the Laptop? (Refer to the screenshot below)

Let me know if your Laptop gets Internet connectivity using an ethernet cable.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

HialeahGomez

yes is can confirm the speed test from Ruckus Ethernet was 360mps and working

imran.sanadi@commscope.com

Hi @Lsil123

Thank you for the response.

Please try the steps below.
- Log in to your Unleashed system using the Master AP IP Address or visit https://unleashed.ruckuswireless.com/
If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Let me know if you can log into the Unleashed dashboard shown in the above screenshot.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @HialeahGomez

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

HialeahGomez

Imran, so to get you to the bottom of this particular issue, my ATT wifi extender which then connected to the Ruckus switch, had that particular extender model discontinued which then affected the ruckus function, I connected my Modem/router directly to the Ruckus and all the issues left and everything is back in order. Thank you Imran for your help and suggestions, it was how I got to the bottom of it.