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No lights

sfbravo8

All lights on my main unit seem to be on. But my hallway units are not. It hasn’t worked for at least 9 months. I’ve done the hard reset on the unit and my internet provider but it’s not helping I had the account under another email when I moved into my lennara hone 6 years ago but had to change everything so I don’t have all my original information for the account if you need it. I can give you the original email. I can’t sign in on my app either because everything goes to the old email and I can’t seem to change it. Also, because I can't get into the App and my account as it was set up I have not been able to make any updates so I'm sure that might not be helping

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imran.sanadi@commscope.com

Hi @sfbravo8

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested information and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @sfbravo8

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

sfbravo8

Hall unitExtra room unitLabel on unitSnLights on maim unit

sfbravo8

I’ve uploaded photos showing lights on the main system but not my hall units.

pinky_ruckus

Hello @sfbravo8 ,

Thank you for the response.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Also, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @sfbravo8 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

sfbravo8

I had it plugged into one of the other ports but it didn't work there either but I will try the current instructions you sent. I really hate that everything has to be done via this site and nit actually getting to speak to someone. I’m trying to get the sites you sent over downloaded so I can get you the information you need for the ip address

sfbravo8

I am not back up and running yet, I'm going to be out of town this week - I tried to do the instructions you sent to get the router info, but it didn't work on my ipad and now need to try using a computer. I won't be able to get back to you on this until for a week since i'm going to be out of town.

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>