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Trying to Upgrade ICX-7150 Switch using Upgrade Tool.

georgia4

Hello,

Just recently got time to work on upgrading my switch as I've been upgrading my Lennar-provided APs over time but never had the switch show up in the Unleashed app.

I tried to use the Upgrade Tool to perform the upgrade, but I get the error message "Unable to Upload Upgrade Image to Primary Partition".

Here is my show version from the console:

--------

show version

UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d

(25968884 bytes) from Secondary SPS08080d.bin

SW: Version 08.0.80dT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3820R2GF

Software Package: BASE_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

--More--, next page: Space, next line: Return key, quit: Control-c

STACKID 1 system uptime is 10 minute(s) 40 second(s)

The system started at 00:22:11 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

--------

...and here is my show flash:

------------------------------

show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

Code Flash Free Space = 1204994048

-------------------------------

Can you assist?

Thank you in advance!

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Accepted answers

pinky_ruckus

Hello @georgia4 ,

Greetings!!!

Thank you for the response.

As per the case description, I understand that you have upgraded the Switch to the latest version.

Also, you tried to access the Switch through GUI, and you are unable to login with the login credentials.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

We do not need any login credentials to access CLI using the Telnet option. If Telnet is enabled on the Switch it can be accessed directly using an IP Address of the Switch.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI, I would request you to please execute the following commands to reset the Switch login credentials.

ICX7150-12P Switch>enable

ICX7150-12P Switch#configure terminal

ICX7150-12P Switch# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

To allow the correct authentication please run the following commands:

ICX7150-12P Switch (config)#crypto key generate rsa

ICX7150-12P Switch (config)# aaa authentication login default local
ICX7150-12P Switch (config)# aaa authentication web-server default local

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

All comments

pinky_ruckus

Hello @georgia4 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues in upgrading the Switch and it is not reflecting in the Unleashed app as well.

This may happen when your RUCKUS Switch is on an older version(08080d) which doesn’t let you log into the Unleashed application. We suggest you upgrade your Switch to the recommended version(8095g) to avoid this issue in the future.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version(8095g)

/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

georgia4

Hi Pinky,

Thanks! I was able to perform the upgrade. However, I wasn't able to find the g version file, so i upgraded to the n version.

I "think" all is fine, but when I try to access the web interface for the switch, it is asking me for a username and password. I had previously set the username and password on the console using the "configure terminal' command, created the crypto keys and set authentication, but it won't let me use those credentials. I also tried using "super"/"sp-admin" thinking that with the upgrades it would have defaulted the credentials, but that didn't work either.

Any suggestions on how I can get in through the web interface of the switch?

Thanks!

pinky_ruckus

Hello @georgia4 ,

Greetings!!!

Thank you for the response.

As per the case description, I understand that you have upgraded the Switch to the latest version.

Also, you tried to access the Switch through GUI, and you are unable to login with the login credentials.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

We do not need any login credentials to access CLI using the Telnet option. If Telnet is enabled on the Switch it can be accessed directly using an IP Address of the Switch.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI, I would request you to please execute the following commands to reset the Switch login credentials.

ICX7150-12P Switch>enable

ICX7150-12P Switch#configure terminal

ICX7150-12P Switch# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

To allow the correct authentication please run the following commands:

ICX7150-12P Switch (config)#crypto key generate rsa

ICX7150-12P Switch (config)# aaa authentication login default local
ICX7150-12P Switch (config)# aaa authentication web-server default local

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @georgia4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

georgia4

Hi Pinky,

I got it all worked out! Thank you so much for your help. I am now on 08095g.

Now I just have to figure out why I have dropped connections . Is there a troubleshooting guide that helps determine if it's an issue with my APs, switch, or modem?

pinky_ruckus

Hello @georgia4 ,

Thank you for the response.

We are glad that you were able to upgrade the Switch version and could login to the GUI of the Switch and reset the password.

You may have faced issues while the Switch was in the older version, and now it is in the recommended version.

Please do not hesitate to contact us if you face any issues with your Ruckus network.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

pinky_ruckus

Hello @georgia4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @georgia4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

georgia4

Hi Pinky,

Apologies for the delay. Everything is working fine now. THANK YOU for your help. I am having fewer outages on the APs, so you can close this issue.

pinky_ruckus

Hello @georgia4 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.