I have two R510's in my home, one is working perfect. The other will not respond to a factory reset, and is flashing RED on the PWR light slowly.
Does this AP need to be replaced?
Hi @ryandriven
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that one of your Access Points is not working.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
Please unplug the ethernet cable of this Access Point the Switch port and plug it back into any other available 1-in-12 ports as highlighted in the below screenshot. Once done, please check if that comes to the normal state.
Please let me know how it goes.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
That did not work. The AP is still flashing red.
Thank you for the response and the update.
Could you please try connecting the affected Access Point to an external power 12 VDC adapter and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.
Once connected try to perform the factory reset of the Access Point as described in the below guide.
Physical Factory Reset of RUCKUS Access Point:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056
Please check the Access Point following the above process and let me know if you have any queries in this regard.
Hi, I reset using the 12v adapter. This did NOT work. I still have a flashing red light. Can we replace the unit?
Thank you for your response and the information provided on the private chat.
We kindly request that you connect your RUCKUS R510 Access Points (APs) one by one to a functional power outlet and share both pictures and a single video showcasing the light status, the cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.
For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)
Kindly shoot a video similar to the EXAMPLE Video provided in the link.
In the video, please ensure to capture the following:
1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.
2. Simultaneously, display the light status on the switch.
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
If you have any questions or need further clarification, please don't hesitate to reach out.
Thank you once again for your patience and cooperation.
Best regards,Imran SanadiRUCKUS Lennar Home Community.
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
Best regards,Imran SanadiRUCKUS Lennar Home Community
Hi - I shipped back the RMA AP. Tracking shows Ruckus has received it. Can you provide an update on shipping back the replacement AP?
Tracking:1Z2618W50386031075
Greetings!
Thank you for your response.
Apologies for any confusion, but this process is not related to our area of support.
Please note that this forum is primarily dedicated to providing technical assistance and handling RMA approvals for defective devices for RUCKUS Lennar Home users. For information related to other processes, kindly use the same chat link.
Thank you for your understanding.
