Hello I tried to hard reset it about 20 times and the lights just stay blinking. I tried to do the software reboot and I was stuck in the COMS section and couldn’t do the coding.
Hi @Joelco
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering an issue with the RUCKUS ICX-7150-C12P Switch stuck in boot mode and trying the software recovery process.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
Could you please share a screenshot of the Device Manager showing the COM port details when the Switch is connected to the laptop? Additionally, please share a picture showing the Software Recovery cable connection between the Switch and the laptop.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,Imran SanadiRUCKUS Lennar Home Community
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
this is what I have I followed every step and it doesn’t not reset my ruckus
Hello I sent my reply above
Thank you for the response and the update.
Please follow the below process.
1. Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.
Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows
Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads
Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.
2. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483
Let me know if you have any queries.
Thank you again. We appreciate your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hello i replied above i got stuck again this is really difficult
Hello I got stuck on the command part it says not alive pictures attached
