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Re: Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

pravinsv

Hi Imran,

I followed the steps to reset entire unleashed network using the SSH option as detailed in method#3 given in this link:

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-reset-entire-Unleashed-network-for-reconfiguration-or/td-p/34759

and it worked. After doing factor reset of the master AP, now I am able to configure my master AP to connect my wireless network and the member AP also join the master AP as mentioned in above link.

The only issue i now have is i am unable to login into the unleashed mobile app on my phone using the same admin user name and password that i had set up on unleashed.ruckuswireless.com login page.

Any pointers for logging into the unleashed mobile app will be helpful.

Thanks,

Pravin.

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pravinsv

Hi Imran,

My apologies for the delay from my end to try out the firmware upgrade option earlier this week. So I followed your instructions mentioned above and did the firmware upgrade using the Online upgrade option and thereafter i removed the Ruckus unleashed app on my smartphone and reinstalled the updated version of the app. Even after the firmware upgrade, I didn't have to reconfigure neither of both my AP's nor set up a new SSID, as it was able to retain my wireless configuration done earlier, so was able to connect back to my same SSID that I had set up earlier.

Thereafter, I was able to login into the app successfully and I can view my wireless network info in the Ruckus unleashed app with all the network details, AP details etc.

Thanks so much for resolving this issue.

Thanks,

Pravin.

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imran.sanadi@commscope.com

Hi @pravinsv

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues in logging into the RUCKUS Unleashed application.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

1. Log in to the Unleashed system on the Laptop web browser and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

/kb/articles/9-ruckus-unleashed-access-points-upgrade-process-to-the-recommended-firmware-version

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

pravinsv

Hi Imran,

I went through your Knowldgebase link : /kb/articles/9-ruckus-unleashed-access-points-upgrade-process-to-the-recommended-firmware-version, for upgrading firmware of my access points, but neither of those 2 options i.e. Online upgrade nor Local upgrade work for me.

Here is the screen i see when i login to my Master AP from web browser:

For Online upgrade ( default selected option ) :

For Local Upgrade option, when I hover over this radio button option, I see a red circle with a red diagonal line in it, indicating that this radio button is also disabled ( i.e. not available for selection )

Please help on the next steps.

Looking forward to hearing from you soon.

Thanks,

Pravin.

imran.sanadi@commscope.com

Hi @pravinsv

Thank you for your response and the detailed update.

Please try performing the same process using the Mozilla FireFox web browser and let me know if that resolves the issue.

I appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

pravinsv

Hi Imran,

Yes i see both the upgrade options available when viewing my Master AP through Mozilla Firefox browser as seen below:

One question I had is that while I am working from home today, will this firmware upgrade, force to me again follow the AP process for resetting both my AP's or this firmware upgrade would still retain my AP configurations for both my Master AP and Member AP?

Please let me know, accordingly will decide to do this so as to have minimum impact on my work.

Looking forward to hearing from you soon.

Thanks,

Pravin.

imran.sanadi@commscope.com

Hi @pravinsv

Thank you for your response and the update.

I apologize for any inconvenience caused.

I recommend performing the upgrade during your non-working hours, as this will reboot the Access Points and may require you to create a new Wi-Fi network/SSID.

Please don't hesitate to reach out if you have any questions or need further clarification.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @pravinsv

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @pravinsv

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

pravinsv

Hello Imran,

Will try with the firmware upgrade today evening after my working hours and will let you know how it goes, i couldn't try earlier this week as was a little tied up at work.