I just had a power outage a few days ago and i called my internet provider and they let me know that it was the ruckus therefore i need help fixing the issues please
Hi @Chanteal_84
Greetings of the day,
Please provide the detailed description of the issue.
1:Are the Access points getting power?
2:If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID?
3:Is the SSID/Wi-Fi ID from the Access Point is slow, but the AT&T work fine?
4: Please let us know the LED status of the switch and the access points using the below guide.
R510 LED lights
https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html
RUCKUS LED lights
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html
Best regards,
Jayavidhya
Lennar Home Community
Are the Access points getting power?
Yes, the one upstairs is working fine but the one downstairs is not working.
No, I can’t because from my understanding there is a short and this is the second time this happened.
My xfinity internet is working fine. Its the second access point down stairs thats the issues therefore the Xfinity Tech had to unplug it.
downstairs
Upstairs
Based on the images you have shared, your ICX-7150-C12P Switch has steady green on SYS and the PWR which means the lights are in a normal state.
It seems that your PoE devices are not working connected to the ICX-7150-C12P Switch.
Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.
To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027#M7
Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”
How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/m-p/47388
If you can access the Command line should look like this:
ICX7150-C12 Router>
enable
Show version
Show inline power
Show inline power detail
How to console in the ICX-7150-C12P
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...
Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'
Please let me know if you have any queries in this regard.
I followed the steps and it is still not working.
Please let us know whether you could find the IP address of the switch or not.
If not please share the screenshot of the error you are getting while following the steps.
Is there anyway I can have a tech help me? I am literally have so much trouble with connection. I am going on day five and i am behind on my work.
Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.
I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged. We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.
To solve this issue please help us by providing the following information.
Please let us know whether you could find the IP address of the switch or not by using the below link.
I have literally been following every step and its not working. I have been working on this for days now
