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Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

EarthLifeForm

Like the subject says, I upgraded to 09.0.10j. The web console doesn't load even though it shows it in the configuration

RuckusSwitch(config)#show web
HTTP server status: Enabled
HTTPS server status: Enabled
No web connection.

I have also tried 09.0.10j_cd3 with the same issue (see the results below)RuckusSwitch(config)#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 29360128, Version:09.0.10jT211 (SPS09010j_cd3.bin)
Compressed Sec Code size = 29360128, Version:09.0.10jT211 (SPS09010j_cd3.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Code Flash Free Space = 983105536

I also noticed during boot up an error.

Error [1 ui_common_send: Not able to apply - itc error please try again] parsing line: [web-management http]

I follow the instructions here -> https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-3A82588D-F1EF-4325-8396-EED525B9D243.html

I have tried to change the IP as suggested -> https://community.ruckuswireless.com/t5/ICX-Switches/ICX-7150-9-00-10-Web-Service/td-p/39285

no luck.

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MariaC862

Hi,

Thank you for your post. Could you please check if you get the same result on a different browser or in a private browsing mode?

When you mention “it does not load,” do you mean that it doesn’t even display the login prompt?

Is web management enabled in the running configuration?

I researched the error you shared: “Error [1 ui_common_send: Not able to apply - itc error please try again] parsing line: [web-management http],” but couldn’t find anything similar. I recommend opening a ticket with our support team for further investigation, especially if the answers to my previous questions are yes.

Best regards.

EarthLifeForm

Site can't be reached.
Tried on Chrome and again in Incognito. Also from my phone. This worked 1 hour before when I tried with 08.0.95N

MariaC862

Thank you for your input, what you have described meets all the requirements for web management to work properly. I suggest contacting our support team as the next step.

EarthLifeForm

My switch came with my home and the builder no longer has a support contract so support said they cannot open the ticket.

imran.sanadi@commscope.com

Hi @EarthLifeForm

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

EarthLifeForm

I tried the steps above. I had to zero out the RSA key but got the same result in the end.

I tried http://ip, https://ip and https://ip.8443 no luck.

imran.sanadi@commscope.com

Hi @EarthLifeForm

I hope this message finds you well.

Thank you for your response and the update.

Could you please attempt to access the RUCKUS ICX-7150-C12P Switch CLI with the SSH option using the switch's IP address and the most recent reset username/password?

For your reference, here is a link to the RUCKUS Lennar Knowledge Base self-help article that outlines the process for accessing the CLI:
How to Access the Command Line Interface (CLI) of the RUCKUS ICX

Please let me know the results of your attempt.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

EarthLifeForm

I have created a new user as well as changed the ip address to x.x.x.50. Confirmed it worked by SSHing in to the new ip address and logging in with the new user

Same result when trying to connect to it from a browser using the new ip address.

imran.sanadi@commscope.com

Hi @EarthLifeForm

Thank you for your response and the update.

We recommend not changing the Switch IP address manually; please allow it to remain as a dynamic IP address assigned by the ISP router.

To proceed, please factory reset the switch using the following commands:

enable

erase system factory-default

Check for the new IP address after above process.

Once you have completed this process, please let me know if it resolves the issue.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community