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RMA requested for ICX 7150-C12P

Kyle D

My RUCKUS ICX 7150-C12P, originally installed in my Lennar home, suddenly stopped working. The switch has power but the SYST light is amber and the Ruckus R510 wireless AP has no power or lights on it.

I also performed a hard reset by unplugging the power, holding the reset button, reconnecting the power while continuing to hold the reset button, and waiting for the switch to respond. Unfortunately, there are still no LED lights and the switch remains completely unresponsive.

My Fiber internet service is working properly, so the problem appears to be with the ICX 7150-C12P.

I have completed these troubleshooting steps, but the switch still has no power. Could you please assist me with a warranty/RMA replacement?

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Lennar homes

Comments

Sgatjens

Hello @Kyle D
Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well
Could you please follow the steps provided in the links below to troubleshoot and resolve the issue with the SYST light showing amber?

https://community.ruckuswireless.com/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

https://community.ruckuswireless.com/kb/articles/15-establishing-console-cli-access-on-the-ruckus-icx-7150-c12p-switch

Best regards,
Sofia G
RUCKUS | Lennar Home Community Supportc.

Sgatjens

Hello @Kyle D

I am following up on this post and would like to assist you with this as much as possible. When you have a chance, please provide the information requested in my previous private message so we can continue working toward resolving the issue.

Best regards,
Sofia G
RUCKUS | Lennar Home Community Support

Kyle D

Hello,

I tried all the suggested trouble shooting options with many efforts with the paperclip reset, Moving ports, hard powering the switch. I purchased a Netgear POE switch, I plugged it in and it works perfectly. The Wireless AP works great now. So it it is in fact the switch. Can I please get a RMA switch sent out? thanks Kyle

Sgatjens

Hello @Kyle D

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Best regards,
Sofia G
RUCKUS | Lennar Home Community Support