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we switched to new ISP but now i cant login to manage my network via the app

Pewbert1

we switched to new ISP but now i cant login to manage my network via the app. The power also went out over the weekend. My phone keeps saying im not connected to the ruckus network but my wifi is the ruckus network and its running.

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AP Management

Unleashed

Lennar homes

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Sgatjens

Hello @Pewbert1
Greetings!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

To better assist you, could you please provide the following information:

Is the router connected directly to the RUCKUS switch?
Which cable connects the router to the RUCKUS switch?
If possible, please send us a photo showing both ends of this cable and where they are connected.
Are there any lights on the RUCKUS switch that are red, orange, or off?
Please let us know what color the lights are and whether they are solid or blinking.
When you connect through the Lennar network, does your device connect to Wi-Fi but show “No Internet,” or can you not connect to the Wi-Fi at all?
Are the access points (APs) powered on?
Please check the lights on the APs and let us know if they are green, orange, red, or off, and whether they are solid or blinking

Best regards,
Sofia G
RUCKUS | Lennar Home Community Support.

Sgatjens

Hello @Pewbert1

Greetings!!! I trust this message finds you well. I kindly request an update on the status of the issue so that we may proceed further with resolving it. Thank you.

Best regards,
Sofia G
RUCKUS | Lennar Home Community Supportc.

Pewbert1

Is the router connected directly to the RUCKUS switch? - yes it is
Which cable connects the router to the RUCKUS switch?
- - ether net cable
  If possible, please send us a photo showing both ends of this cable and where they are connected.
Are there any lights on the RUCKUS switch that are red, orange, or off?
Please let us know what color the lights are and whether they are solid or blinking.
- None or red or orange that i can tell. they seem to be working ok.
When you connect through the Lennar network, does your device connect to Wi-Fi but show “No Internet,” or can you not connect to the Wi-Fi at all?
- - I am connected to the wifi just fine
Are the access points (APs) powered on?
Please check the lights on the APs and let us know if they are green, orange, red, or off, and whether they are solid or blinking
- - Lights are all green

Hello @Pewbert1
Could you please try to access the unleashed GUI from any browser?
I would like to check if your phone appears as client when you try to connect the wifi. Also, could you please provide the model of your phone and software version?

Best regards,
Sofia G
RUCKUS | Lennar Home Community Supportc.

Pewbert1

i can try and login to unleashed from a browser, can you give me the link to do that?

Iphone 14 pro max running iOS 26.7

Sgatjens

Hi @Pewbert1

teps:

1. Connect your computer or mobile device to your RUCKUS Wi-Fi network.

2. Open a web browser and go to the Unleashed Web Interface: Type https://unleashed.ruckuswireless.com or Master AP IP Address in the URL address bar.

3. Log in with your Admin Username and Password.

https://community.ruckuswireless.com/kb/articles/14-default-admin-login-username-password-for-ruckus-icx-7150-c12p-switches-and-wi-fi-access-points

Best regards,
Sofia G
RUCKUS | Lennar Home Community Support

Pewbert1

i honestly dont remember what the admin username and password is but your link to https://unleashed.ruckuswireless.com takes me somewhere else. it wont let me login because your link above takes me to sourceforge website.

Sgatjens

Hello @Pewbert1

Could you please try again?

https://community.ruckuswireless.com/kb/articles/14-default-admin-login-username-password-for-ruckus-icx-7150-c12p-switches-and-wi-fi-access-points

Common Default Usernames and Passwords for RUCKUS Unleashed Access Points Dashboard Login. (Figure 3)

Figure 3: RUCKUS Unleashed Access Points default dashboard login details

Tip: Try both username/password combinations if you're unsure which device you're accessing.

Best regards,
Sofia G
RUCKUS | Lennar Home Community Support

Sgatjens

Hello @Pewbert1

I am following up on this post and would like to assist you with this as much as possible. When you have a chance, please provide the information requested in my previous private message so we can continue working toward resolving the issue.

Best regards,
Sofia G
RUCKUS | Lennar Home Community Support

Pewbert1

Hey there,

Let me give a more clear run-down of my situation.

My internet is working currently
I can access my wifi under its current setup.
Nothing is necessarily wrong with my wifi signal
The main issue is I cannot manage my routers or system Via the app
- the last time i needed to manage it was about a year ago so i dont remember how I logged in before. I have attempted to login via google but when I do it takes me out of the app and then goes back in and does nothing.
- i tried to hit that blue download guide button but when i do it says im not connected to the ruckus network and takes me to settings to change a setting but theres nothing to change.
I really just need help getting back into my ruckus unleashed app so i can manage my network settings and change up the 2.5 ghz and 5ghz settings

Sgatjens

Hello @Pewbert1
If none of the default usernames and passwords work, the only remaining option is to factory reset the Access Points (APs). After the reset, you will be able to create a new SSID, administrator username, and password to manage the Unleashed network through the app/GUI.

Please follow the steps in the next link:
https://community.ruckuswireless.com/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

Best regards,
Sofia G
RUCKUS | Lennar Home Community Support

aalvarez6

Hi @Pewbert1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,

RUCKUS | Lennar Home Community Support

aalvarez6

Hi @Pewbert1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,

RUCKUS | Lennar Home Community Support

sanjay_kumar

Hi @Pewbert1

I'm not sure about the Unleashed version running on the Unleashed or the Mobile app.
But the authentication method of the Mobile app has been migrated to CAM authentication.
So if the mobile app has been updated it is likely not matching with the Unleashed version.

So try doing the Unleashed Factory reset > > Login to AP from browser > > Upgrade the version.
Configure the other settings like WLAN and Unleashed App.

sanjay_kumar

Also, do let me know if you know the existing software running on the Unleashed AP and Mobile app if available.

aalvarez6

Hi @Pewbert1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
RUCKUS | Lennar Home Community Support