I had to replace my Frontier Router and now the Ruckus switch box does not have the new router name and password. Can you help with correcting the issue
Hi @Art
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well
Could you please clarify what you mean by “the switch box does not have the new router name and password”?
If you had to replace your Frontier router, the new router should be connected in the same way as the previous one.
Please keep in mind that the RUCKUS ICX7150 is essentially plug-and-play. Once you connect the new router, the Lennar network should continue working with the same Wi-Fi name (SSID) and password as before, since only the router was replaced.
Best regards, Sofia G.RUCKUS | Lennar Home Community Supportc.
hello @Art I am following up on this post and would like to assist you with this as much as possible. When you have a chance, please provide the information requested in my previous private message so we can continue working toward resolving the issue.
Best regards,Sofia G RUCKUS Lennar Support
Hello @Art
I trust this message finds you well.
I kindly request an update on the status of the issue so we can proceed with resolving it.
If we do not receive a response within 24 hours of this message's timestamp, your case will be closed.
