Looks like I need to factory reset my ICX 7150-c12p. How do I set up separate SSID for 2.4 and 5.0 bands on ICX 7150-c12p? Please provide guides.
Hello @jamesamanningjr
Greetings!
Thank you for reaching out to the RUCKUS Lennar Home Community.
I hope this message finds you well.
To separate the SSIDs for the 2.4 GHz and 5 GHz bands, you will need to access the Unleashed GUI.
Do you have access to the Unleashed GUI through your web browser?
Best regards, Sofia GRUCKUS | Lennar Home Community Support
Thanks Sofia, No, my existing Ruckus network is not recognized by either the Unleashed app on my iPhone or Unleashed thru web browser (Windows/Chrome). I believe I need to perform a factory reset on my ICX 7150-C12P. During the reset, I want to separate my 2.4 and 5.0 ghz bands. This is needed for my Schlage door lock which can only connect to 2.4 ghz.
Can the separate bands be easily set up during the initial install after a factory reboot?
Thanks!
The ICX7150 is a switch, so the wireless bands cannot be separated from the switch itself. This configuration needs to be done on the Access Points (APs), which are managed through the RUCKUS Unleashed controller/network.
If you do not have access to the Unleashed GUI, my recommendation would be to factory reset the APs and configure the wireless network from scratch.
Once you regain access to the Unleashed GUI, you can create two separate SSIDs: one for the 2.4 GHz band and another for the 5 GHz band.
Could you please let me know the current LED status on the APs?
Please check the links below: https://community.ruckuswireless.com/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid
https://community.ruckuswireless.com/kb/articles/13-guidelines-on-creating-a-wireless-lan-wlan-service-set-identifier-ssid-with-ruckus-unleashed
hello @jamesamanningjr I am following up on this post and would like to assist you with this as much as possible. When you have a chance, please provide the information requested in my previous private message so we can continue working toward resolving the issue.
Best regards,Sofia G RUCKUS Lennar Support
