Unable to Add Ruckus R670 AP to RUCKUS One Trial Account

Question

Dear RUCKUS Support Team,

I am currently testing a RUCKUS One trial license and facing an issue when trying to add a RUCKUS R670 access point to the cloud.

Current situation:
• RUCKUS One trial license has been successfully activated.
• The R670 access point is powered on, operating in standalone mode, and has normal Internet connectivity.
• However, when I try to add the AP to RUCKUS One using the serial number, the device does not appear online and cannot be onboarded to the cloud.

Request for clarification:
1. What are the supported firmware versions for RUCKUS R670 to be successfully onboarded to RUCKUS One?
2. Does the AP need to run Standalone/Solo (cloud-ready) firmware instead of Unleashed firmware in order to join RUCKUS One?
3. If possible, could you confirm the recommended firmware version for R670 when using RUCKUS One?
4. Are there any specific network requirements (ports, URLs, firewall rules) that must be allowed for the AP to communicate with RUCKUS One?

This information will help us verify whether the issue is related to firmware compatibility or network configuration.

Thank you very much for your support.
I look forward to your guidance.

Vineet_nejwala · Answer

Hi @tainguyen

Please let us know if any of the team members' suggestions helped. If so, kindly mark the relevant response as the accepted solution to assist other community members who may encounter a similar issue. If the issue is still not fixed, you could reach out Ruckus support though regarding TAC support, we're not certain whether your trial account includes support coverage. If it does, TAC assistance may be available. Otherwise, TAC support typically requires an active support contract or entitlement. We recommend verifying your account's support status and trial program details. If support is not included, please reach out to your regional RUCKUS SE for further assistance.

Thanks again, and have a great day!

Best Regards

Vineet N

sanjay_kumar · Answer

Hi @tainguyen

If you are still facing the issue, it would be great if you can open a support case so that we can check on the issue.

MA · Answer

Hi tainguyen,

R670 version 122.x is standalone and compatible with Ruckus One onboarding. You can check the status of the AP-cloud connection using the command "get scg status".

Additionally, you can print system logs on the AP using the command "rkscli: get syslog log all". This will provide related AP to Ruckus one connection logs.

Regards,

Modassir