nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Need help with password reset

saisrikanth579

Hi Team,

I hope you're doing well. I haven't used my Ruckus Mesh Wi-Fi system in a while, and unfortunately, I’ve forgotten the password for the Ruckus wireless network. I’ve attempted to reset it using the "forgot password" option, but it hasn’t worked.

Could you please assist me with resetting the password at your earliest convenience? I’m in urgent need of access to the network, and I would greatly appreciate your help as a priority.

Thanks,

Sreekanth

Find more posts tagged with

Accepted answers

All comments

imran.sanadi@commscope.com

Hi @saisrikanth579

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS wireless network.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ to upgrade the RUCKUS Unleashed Access Points.

If you don’t know the login username/password, please try using the default username and passwords provided below.

If you are still unable to access it, the only option left is to perform the physical factory reset the Access Points. Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the factory reset process.

/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

saisrikanth579

Hi Imran,

Thanks for your prompt reply!

I am unable open the link https://unleashed.ruckuswireless.com/ which you shared above, its throwing below error message.

Could you please call me on 925-804-5445 to help me out with this issue.

I have tried physical reset but it still no luck.

Thanks,

Sreekanth

imran.sanadi@commscope.com

Hi @saisrikanth579

Thank you for the response and the update.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only as this is bases on the best effort support basis.

However, I am here to help you step-by-step.

Could you please let me know at what step you are stuck while performing the physical factory reset of the Access Points?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

saisrikanth579

After the physical factory reset i am supposed to see Configure me network but i am unable to see that.

saisrikanth579

Hi Imran,

I’ve been trying to reset the password for my Ruckus Mesh Wi-Fi system all day without success. Despite multiple attempts, including performing a physical factory reset a couple of times, nothing seems to work. This has become incredibly frustrating, and I’m struggling to get any resolution.

I understand that product support is crucial, especially when issues arise after purchase. Unfortunately, I’ve not been able to get assistance from the Ruckus team, and I’m now at a loss as to how to proceed.

Could someone please call me as soon as possible and help me resolve this issue? Your prompt support would be greatly appreciated.

Thank you for your attention to this matter.

Thanks,

Sreekanth

925-804-5445