I recently had a power surge in our neighborhood and ever since then my access point haven’t been working. Also tried resetting the modem but still no luck. How do I go about this problem pls or can we do replacement with warranty please.
Currently have 2 access points and seems like all lights for the modem is on as well and everything plugged in just the same and when it was working!
Hi @Tagipo
Greetings!!!
Thank you for reaching out to RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering issues with RUCKUS devices after a power outage.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you, could you please provide the following information:1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please help me with above 2 queries and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi RUCKUS Lennar Home Community
Thank you for the response and the update.
Could you please help me with the requested pictures of RUCKUS ICX-7150-C12P Switch and RUCKUS Access Points?
Thank you again for your patience.
Imran Sanadi
RUCKUS Lennar Home Community.
It’s not letting me upload photos even though I select it on here
currently trying to do the troubleshoot steps and couldn't find the ruckus while running the ip scanner app any info on this step for me pls
I hope this message finds you well.
Thank you for your response and the update.
Could you please perform the following steps:
1. Reboot your Internet Service Provider's (ISP) Router by unplugging it from the power outlet and then plugging it back in.
2. After the router has rebooted, please attempt the IP scan once again.
Once completed, kindly share a screenshot of the IP scan results to confirm whether the RUCKUS ICX-7150-C12P Switch IP address is now visible.
Thank you once again for your patience and understanding.
Best regards,Imran SanadiRUCKUS Lennar Home Community
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
tried everything you ask me to do and still can’t find the ruckus while scanning up address
If you are unable to find the RUCKUS ICX-7150-C12P Switch IP Address the only way to access CLI is using console cable, download the console drivers onto your laptop and attempt CLI access using the console option. Please ensure you have extracted and installed the drivers correctly from the following links:
- How to console the RUCKUS ICX-7150-C12P Switch:https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759
- RUCKUS ICX-7150 USB Serial Driver (Windows): :https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows
Link 2: Silicon Labs USB to UART Bridge VCP Drivers: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads
Please try access CLI using console as explained in the guide and should you have any questions or concerns during this process, please do not hesitate to reach out.
Thank you for your cooperation and patience.
