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Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

linda_nguyen

Hi! I need assistance. Our Ruckus router will not reboot. Tried going through CHAT feature to order a replacement. Now they want the "approval link" for the RMA request from the Engineer. I did not receive any approval. The CHAT feature did not provide any live person. It only made me put in my shipping and contact information. Then stops.

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Ambika-leimapok

Hi Linda,

Do you happen to have a support case number?

linda_nguyen

Yes! It is 01863373

linda_nguyen

I guess the unit is called a "switch", not a router? After trying to reboot, all lights are flashing yellow.

linda_nguyen

I just received 3 emails that my case was closed! Why has my case been closed? I have not received any response or resolution. Please help me, I need assistance with this.

linda_nguyen

My case # is 01863373. Why was my case closed? I haven't received any response.

Johan_Hurry

I'm having trouble with my Ruckus router not rebooting, and I didn't get the approval link for the RMA request—only asked for my shipping details in the chat, but it didn't connect me to a live person.

linda_nguyen

Can you assist me?

Ambika-leimapok

Hi Linda,

I see that you are looking for technical assistance with the Ruckus Switching product deployed in your Lennar Home.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted. You can find the Ruckus Support for Lennar Homes at ‘ https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice.

linda_nguyen

I did post a request in that forum as well. Not getting any response, so was looking for assistance.