Unable to power recent model APs with newer model PowerDsine 9524

Question

I am unable to POE any recent model ruckus APs with a PowerDsine 9524 (this is a newer model midspan).  They will power up with a PowerDsine 9024.  The 9524 has no issue powering other POE devices or older model ruckus APs.  I've tried over 5 different current models of AP's with no success.  The PowerDsine 9524 is in a default configuration.  Any suggestions?

keith_redfield · Answer

James, thanks for the update. We're looking into whether this is expected behavior or not, but your information will certainly help other customers, so much appreciated!

unknown · Answer

Two of the newer AP's were zoneflex 7372 & 7363.  The older model was a 7962 (dome style).

Change to PowerDsine 9564 default status has powered up the newer AP's.  Specific change was System Configuration - Product Parameters:  System Detection Method (PD Detection Method) changed from 'IEEE802.3af + IEEE802.3at' to 'IEEE802.3af + IEEE802.3at + Legacy'.

At least now I can power up the AP's.

keith_redfield · Answer

James, I've opened a case for you off this post. A support engineer should be contacting you shortly.