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Can't add Apple devices to the Network

unknown

Need instruction on how to connect Apple devices to my Ruckus network. Androids and Windows devices work fine with using the WLAN Provisioning via the 10.42.1.74/activate link to my ZD. iPads and iPhones won't connect

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keith_redfield

Hi Don,

This doesn't sound like any known issue. What version of ZoneFlex are you running?

unknown

9.5.1.0 build 50

michael_brado

They need to run the prov.apk provisioning utility from the /activate page.

keith_redfield

Here's a useful guide that goes into a little more detail on Michael's statement - http://theruckusroom.typepad.com/file...

unknown

We are experiencing the same issue. I even see that the wireless key has installed, but everytime I try to go to the internet using Safari, I get bounced back to the Onboarding portal and so begins the cycle.

We have tried restarting the device, reinstalling, but nothing will get us out of the loop. It only happens on Apple devices; ipad, iphones, Macs etc..

unknown

Pam: Did you or Ruckus support solve your problem?

unknown

This is a known issue - reference page 10 @ https://support.ruckuswireless.com/do...

It states: "ZF-2888:IOS clients not connecting to Zero-IT WLAN automatically."

I wish this was properly communicated because it would have saved me a lot of time.

unknown

Any resolution?

keith_redfield

I think @FCPGC Technicians above has it right - this is actually an IOS restriction and not something we can fix.