Hi, I tried both reset and f/d button for factory reset. it does not work. the status light is off now. need help!
If the reset button isn’t working and the status light is off, try unplugging the device for a few minutes and plug it back in. If the issue continues, you might need to contact customer support for additional help or repairs.
Thank you! I tried the unplugging couple of times. It did not work. I will try customer support. Do you have a good number for me to call? I am afraid if I can the general number, the waiting time will be very long.
I called their customer support. Because the equipment was not registered using my email, they refused to help. Very disappointed. Do you know any 3rd party who could help me with a fee? Thanks!
I turned off and on the power. The status light stays solid green. I still could not so F/D reset! Can anyone help? Thanks!
I turned off and on the power. The status light stays solid green. I still could not do F/D reset! Can anyone help? Thanks!
