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New Router from ISP Extenders don't work now

Dozerdoz

My frontier router was dropping internet randomly so they send me a new eero pro 6e. I get perfect internet from the actual router but now my extenders do not put out internet. If they do, it'll be 300 mbps then die quickly but mostly there is no internet. I tried a factory reset but that did not work. And I do not know how to log into unleash to look at my network and troubleshoot. Please help.

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Squozen

The Ruckus access points are not 'extenders' - they create their own wireless network and cannot extend a network from another vendor. It sounds like you're running two networks at the same time. If the Eero device is working well for you I would disconnect the Ruckus APs and sell them.

Dozerdoz

That is not correct. Since I've moved in 3 years ago, there has been an incoming cable, router, ruckus switch and ruckus extenders. Is has worked fine until I installed the new frontier router. I did a factory reset on the switch but that did not help. I'm looking for solutions to get back to how my system was for the past 3 years.

pinky_ruckus

Hello @Dozerdoz ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your ISP router was recently replaced and you are facing issues connecting through Ruckus network.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Dozerdoz

I followed the steps, it said configured on the app but my R510 is blinking CTL and Power. And the configure me wifi is still there.

Squozen

Maybe I didn’t word that clearly enough - the Ruckus APs do not extend another vendors *wireless network*. They can absolutely bridge a wired network from your ISP router.
If you have an Eero device, that is a wifi access point. You cannot mesh it with the Ruckus APs, that was my point. And if you disconnect the Ruckus APs and your wifi is working great, you don’t need them. Remove the complexity from your network and make a few bucks selling them on.

It’s also worth making the point that the Eero router is a wifi 6E device and will give you a superior connection to the older Ruckus access points which only support wifi 5.

Dozerdoz

I understand that, I need internet downstairs and the eero does not reach very well at that distance is why I'm wanting the R510s to work properly.

pinky_ruckus

Hello @Dozerdoz ,

Thank you for the response.

May i please know if you are able to connect to the Ruckus wifi network after performing the reset?

Also, please confirm if the Internet is getting dropped or are you facing the slow speed issues?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Dozerdoz

Most of the time it shows no internet, then it will get internet. I'll run a speed test and now the internet is between 30mbps-300mbps download but no upload. Then the internet will not work again.

pinky_ruckus

Hello @Dozerdoz ,

Thank you for the response.

I understand that you are facing issues with Internet connectivity on your RUCKUS setup.

Could you please log into the unleashed system and share the screen shot showing the below details?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @Dozerdoz ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Dozerdoz

I gave up on it, this is not good equipment. I'm using different products now.